Maureen Rainbird

Carn Brea Parish Councillor

Talent

2 Tregajorran, Carn Brea, Redruth, TR15 3YZMember since May 19, 2026

PunctualityTeam workLeadershipProblem solvingRisk assessmentSafeguardingCustomer serviceMulti-taskingPrioritising workloadProperty managementRDSEmotional intelligenceEmpathyCompassionResilienceDebt adviceCounselling

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PunctualityTeam workLeadershipProblem solvingRisk assessment

About

I strive to achieve my very best at any task I undertake. I am enthusiastic and a hard worker who always goes above and beyond to ensure any project I apply myself to is successful. I have good leadership qualities, as I am a logical thinker with an ability and foresight to eradicate problems before they arise.

I am a great team player with an ability to work diligently for any team I am part of. I am renowned for my punctuality. I am a logical thinking and excellent in problem solving and thinking outside the box.

Experience

Housing Officer - Pivotal Housing - Redruth

(2024-08 - 2025-05)

Managed 5 Houses of multiple occupation and 5 private let properties. I enjoyed my role as housing officer for Pivotal and was sorry to leave. I gave in my notice as I stood for election in May 2025 and felt as I had been selected I had to give it all my focus. I was unsuccessful, I have continued as Relief for Livewest at Carthew House St Austell. My manager said I was excellent at collecting rents and monitoring payment plans and was very organised and was to see me go.

Tenancy sustainment, Debt advice, budgeting
Vetting applicants prior to sign ups, issuing all paperwork, licence agreements, tenancy agreement, proof of identity, right to rent checks, checking documents and details of the deposit protection
Gas certificate, Electrical safety certificate
Inventory and schedule of condition of void
Tenant references
Fire safety checks, emergency lighting checks, fire door inspections, legionella water checks, Change shower heads every 3 months, all compliance checks and room checks weekly
Collecting service charge and banking
Dealing promptly with all ASB
Viewing CCTV to get a timeline of events
Issuing warning letters, payment plans, raising repairs
Quick turnaround on voids
Writing up care plans and risk assessments
Daily contact with residents helping and supporting them with benefits/home choice and communicating with multiple agencies

Housing Manager - McCarthy and Stone (Lys Lander) - Truro

(2023-05 - 2024-08)

To manage 46 retirement living apartments

To deliver exceptional customer service and promoting advocacy and signposting to appropriate lifestyle services
To operate the day to day running of the development
The daily, weekly, monthly, quarterly checks of the building for health and safety and fire regulations and completion of associated documentation
Quarterly apartment checks, checking fire doors, alarms etc
Proactive and effective relationships with internal and external customers, key suppliers and relevant authorities, whilst maintaining professional boundaries
Promoting and driving activities to maximise occupancy and to facilitate the creation and maintenance of vibrant communities
Supporting sales of apartments and showing customers around
Engage and support colleagues through sharing best practice across the network and attendance at regular operational meetings
Promoting and delivering events for the homeowners to promote socialising and help promote a vibrant community
Communicate regularly with customers informally and formally, Meetings, notices and appropriate business updates
Respond to the changing requirements of the customers, engaging with customers and providing services that align with their needs and promote independence
To deliver a person centred approach as no one size fits all
Raising repairs when required
Ability to use appropriate systems to help with the running of the development, property management fault/issue and raising purchase orders
Obtaining contracts for the building, cleaning, gardening, window cleaning etc
To operate the careline when on duty and respond to any calls as required to transfer to external agency when going off shift

Supported Accommodation Officer - St Petrocs

(2022-05 - 2023-05)

To manage a house and provide support and accommodation to residents.

To help with registering with doctors, dentists
Support to apply for benefits entitled to, support to get on the housing register and home choice
To provide support and maintain professional boundaries and confidentiality
To draw up a support plan for each resident for their personal development and prepare them for independent living
To have weekly 1:1 to check in and see if there are any issues they need support with
This can increase if there is a downward spiral with depression etc and involve other agencies with clients permission
To liaise with other agencies, Wavy, Social workers, Midwifes, Police/PCSOs, Home choice
To support with visits to the job centre, doctors, dentist or court or encourage to go and motivate
To encourage independent living and help with life skills, budget planning, cooking etc
To promote healthy living and encouragement to keep clean, tidy room and support with cooking healthy meals if required
To link with the vocational development project for training, volunteering to improve confidence and independence
To liaise with colleagues and work together as a team
For problem solving and issues that may arise
To report repairs as they arise
Clean any voids quickly to offer them to someone on the waiting list
To update inform, daily logs as appropriate
Take personal charge payments, document and bank it
Attends all staff and team meetings and keep up to date with changes in procedure and processes

Support Worker - Livewest - Carthew House, St Austell

(2019-11)

Homeless young parents with complex needs and babies on the at risk register.

To lone work at night and to manage the house
To provide support and maintain professional boundaries and confidentiality
To draw up a support plan for each resident for their personal development and prepare them for independent living
To encourage independent living and help with life skills, budget planning, cooking etc
To support keeping clean, tidy room, washing clothes and weekly room checks as this can be one of the first signs of a downward spiral, depression, drugs, owing money etc
To liaise with other agencies, Wavy, Social workers, Midwifes, Police/PCSOs, Home choice
To support them to apply for Universal credit and whatever benefits they are entitled to and register with Home choice
To help support and make a plan going forward, there may be setbacks and it may take longer but to focus on the end goal