Lincoln Richards

I have solid organisational and analytical skills. Ability to prioritise tasks, manage time efficiently to meet deadlines. I also have a thoroughness and meticulous attention to detail, ensuring accuracy of output.

Sense of initiative and capacity to work under minimal supervision. Ability to adapt to a broad range of tasks and work under pressure to tight deadlines or at short notice. I possess the ability to work harmoniously, build and maintain effective working relationships with staff at all levels in a multicultural team. & the ability to maintain confidentiality and to deal with all situations and interactions tactfully.

Technical Support Officer for the Councillors membership - Southwark Council

(2025-02)

• Building & configuring Lenovo ThinkPad's from windows 10 to Win11 via the SCCM client, testing & supporting remote access tools.
• Training Cllrs on in house applications i.e SAP /Office Connect/ Civica plus Others.
• Taking calls both internal & external to support local Cllrs not limited to application, network & WiFi issues.
• Changing mother boards & peripheral components from the Lenovo think Pad range

Technical Analyst - UN- United Nations IMO

(2022-12 - 2025-02)

• I provide Office cloud 0365 & windows 11 maintenance installation & support.
• Using Microsoft Azure Cloud I create /delete user accounts & deploy security patches.
• I have a completed a windows 11 rollout project with interface training & user support
• I also provide web page & application support trouble shooting errors & deploying licences
• I undertake network cabling on juniper switches to maintain a domain secure connection
• Iam in constant use of remote desktop tools i.e WebEx /Team viewer /Quick Assist
• I create /write documentation for technical & informational use for both the technical team & general staff.
• I setup maintain & support the UN audio visual system (Poly Comms studio x30) for Ms Teams/ Zoom hybrid meetings

Technical Analyst - Honourable Society of Lincoln's Inn Barristers Chambers

(2022-09 - 2022-11)

• I undertake projects to install support & provide basic training on the webex system that provides local & international conference ability for the legal & financial depts at this site.
• I have undertaken the project to re build number of laptops via the SCCM client & the ghost imaging system with the view to investigate issues with slow performance devices & or applications that display errors.
• I have run pre created scripts in power shell to set commands for users applications to run specific tasks
• Via the Azure admin console I would deploy the ms authenticator security access as a layered form for application access.
• I deal with external companies to provide information on firmware updates in support of bespoke legal applications.
• BOYD would be accessed by me connected to Itune for application access & security updates.

Windows 11 roll out analyst - Southwark Council

(2020-07 - 2022-08)

Working under very strict covid19 safe environment procedure guidelines.

• Building & configuring Lenovo ThinkPad's from windows 10 to Win11 via the SCCM client, testing & supporting remote access tools e.g. Citrix & MS Teams, Team Viewer.
• On occasion I would be asked to train home users how to create conference meetings with the Ms Teams application.
• Taking calls to support home users on incidents i.e. Citrix session hanging, password, reset requests, bespoke application failure, Pst files move or copy plus others.
• I had to download Ms suite 2016 as part of the configuration alongside Ms Yammer for the purpose of internal department communication structure.
• Outlook access issue requests were logged I had to both delete & add user profile for a general repair.

Service Desk Analyst - Novosco Property Services

(2020-03 - 2020-06)

• I provide full I.T support to 1000 users across 15 sites in the UK, HQ is based in London with remote Citrix support for satellite offices.
• Users remote onto the company domain via Cisco VPN or Citrix virtual services of which I support in relation to connection errors. i.e licence of access point issues.
• I Create/delete & edit user accounts vis Azure AD also I connect via RDP on to Server 2016 to access network resources.
• This is a windows 10 environment one of my projects is to build & role this out to all laptops then asset these devices to be deployed.
• I also trouble shoot & support both android & Iphone / Ipad mobile devices setting up user accounts & investigating any connection, loss of data, email, or voice related issues.
• On a daily basis I provide direct informational technical support for user walk-ups for those who come in person to the I.T technical arena seeking urgent assistance
• I undertake projects to install support & provide basic training on the webex system that provides local & international conference ability for the legal & financial depts at this site.

Service Desk Analyst - Blake Morgan UK based Law

(2019-11 - 2019-12)

• I provided direct I.T support to the company Partners the CEO, all internal staff & external associated clients & VIP corporate affiliates eg providing advice on in house legal applications, how to operate digital dictation software (BigHand) & help with any networking printer issues & or general advise on the service I provide or work related issues they are experiencing.
• I was part of the project team tasked with a windows 10 rollout project to all users currently running windows 7
• My duties were to trouble shoot any errors or non-responsive legal applications such as peppermint, big hand recording, DM5
• I manage which has been placed as an addin within outlook.
• I also prepared the conference rooms for legal partner presentations setting up the projector laptop & slides & lapel mic, lectern mic, including handheld audio devices.
• I would also build laptops via a pre build network setup for new starters & wiped & rebuild all leaver equipment.
• I worked alongside the other teams that were based in satellite offices based around the uk i.e Cardiff, Reading & Manchester Sharing information, attending skype online meetings discussing any issues on progress reports or technical issues.
• all incidents & requests were logged in the ServiceNow call login system.

Service Desk Analyst (short term sick cover) Contract - KPMG International

(2019-06 - 2019-10)

• I provide both 1/2nd line support to users in a windows 7-10 & Office 365 environment.
• Requests & Incidents are logged update & responded to by me via the Service Now call login data base.
• I rebuild users laptops to the latest specification pushed out by the SCCM client.
• Iam also hardware Lenovo qualified to open there ThinkPad & Yoga range to change components i.e memory, mother boards, SSD cards etc.
• I investigate windows issues mostly on windows 10 e.g slow performance, crashing applications, data backup & user data transference, this process requires a data locker usb due to security confidentiality.
• I also provide remote access via Skype for business support to users that work from home & in satellite offices for issues such as password reset ( via AD) or dropped VPN connections & bespoke application issues.
• I have been trained in Skype for business & offer users both technical & informational support with training on how to setup a conference meeting & use the integrated Skype phone.
• On a daily basis I provide direct informational technical support for user walk-ups for those who come in person to the I.T technical arena seeking urgent assistance.

Technical Analyst (Short term to cover webex project) - JLL US driven International Corporate real-estate

(2019-04 - 2019-05)

• I assign tickets to myself via the call login system (Service Now) with a view to resolve at first tier.
• I undertake projects to install support & provide basic training on the webex system

International /European Technical Support Services Skills

ITILV4

Windows 11- MD-102: Endpoint Administrator exam

Azure Fundamentals