Max Polledri
Hard-working, friendly and reliable professional with experience across retail, hospitality and customer service
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About
Hard-working, friendly and reliable, with experience across retail, hospitality and customer service. Comfortable working independently, taking responsibility for day-to-day tasks and supporting a wider team. Experienced in both managing teams and working as part of one, with a practical approach to day-to-day tasks and customer service. I am looking for a role where I can contribute to a friendly and hardworking team.
Experience
Store Manager at The Nuttery (Refill Shop) (2025-10 – 2026-07)
- Managed the day-to-day running of an independent retail shop and supported a team of 5.
- Served customers and helped maintain a welcoming, organised and well-stocked shop.
- Managed stock, deliveries, ordering and relationships with suppliers.
- Worked independently to resolve day-to-day problems and keep the shop running smoothly.
- Continue to provide occasional consultancy support with inventory management and shop operations.
- Maintained high standards and a food-hygeine rating of 5.
Operations Director at Oakhouse Foods - Cotswolds (2022-03 – 2024-05)
Promoted from Customer Services Manager after 18 months to take responsibility for the day-to-day running of the business.
- Managed and supported a team of 8 across operations and customer service, maintaining 100% staff retention.
- Worked closely with customers to resolve queries, solve problems and provide a high standard of service.
- Oversaw stock, purchasing, deliveries, warehouse operations and day-to-day organisation.
- Worked independently to resolve problems and ensure tasks were completed accurately and on time
Assistant Chef · Team Leader · Supervisor · Bartender · Waiter at Various Hospitality Employers (2015 – 2020)
Worked across kitchen, bar and front-of-house roles in busy hospitality environments.
- Developed experience in customer service, food preparation, teamwork and maintaining standards during busy periods.
- Progressed into supervisory roles, supporting colleagues and helping with the day-to-day running of services.
Education
Master of Science in Global Development – University of Manchester (2024 – 2025)
Bachelor of Arts in Politics – University of Lancaster (2017 – 2020)
