Maxine Joiner
Group Credit Controller
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About
A highly experienced customer-focused professional with over 25 years of experience within The automotive and financial services sectors. Skilled in building strong client relationships, Negotiating payment solutions, resolving customer issues, and delivering excellent service While supporting business objectives. A confident communicator with a proven ability to Manage customer accounts, influence positive outcomes, and work collaboratively with Colleagues and management.
Well organized, self-motivated, and results-drive, with a strong Track record of meeting targets and maintaining long-term customer relationships.
Experience
Group Credit Controller - Lookers Motor Group
(2009-09)
- Manage customer accounts across a large dealership group
- Build strong relationships with customers to encourage prompt payment and maintain customer satisfaction.
- Contact customers by telephone and email to negotiate payment arrangements and resolve account queries.
- Produce weekly debtor reports and present account updates to managers and accountants
- Investigate and resolve customer issues quickly and professionally.
- Assess customer creditworthiness using Experian and recommend appropriate credit limits.
- Process bank reconciliations, account allocations and credit card payments.
- Set up new customer and supplier accounts.
- Escalate overdye accounts where necessary while maintaining professional customer relationships
- Worl closely with internal departments to improve customer service and cash flow.
Assistant Accountant - Dews Motor Group
(2008-04 - 2009-09)
- Supported financial operations across the business
- Assisted with bank reconciliations, journals and cash postings
- Managed sales and purchase ledger activities
- Responded to customer enquiries and supported account management
- Produced debtors reports and assisted with supplies payments
Accounts Assistant - Simply Biz Financial Services
(2007-05 - 2008-05)
- Managed credit control and sales ledger activities
- Build positive customer relationships through telephone and email communication
- Recovered outstanding debt while maintaining excellent customer service
- Resolved customer queries efficiently
Accounts Assistant - Mclean & Appleton – Hadfields Jaguar
(2003-04 - 2007-05)
- Managed sales and purchase ledger
- Carries out credit control and supplier payments
- Processed banking, perry cash and payroll administration
- Delivered excellent customer service to internal and external customers
Accounts Assistant - Johnsons Toyota
(1999 - 2003)
- Managed Sales Ledger
- Controlled bad debt recovery
- Supported marketing administration
- Maintained positive customer relationships
Trainee Accounts Assistant - Galway smith Of Huddersfield
(1984 - 1999)
- Reception and switchboard duties
- Delivered excellent customer care
- Progressed into an account role supporting the financial department
