Maxine Van Hoof
Retail Sales & Administration
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About
Skilled at delivering excellent customer service, processing orders, handling enquiries, resolving issues and working efficiently in fast-paced environments. Friendly, reliable and adaptable, with strong organisational skills and a commitment to providing an outstanding customer experience.
Experience
Retail Sales & Administration - Vanquish Bathrooms Ltd
(2018-02)
- Assisted customers with product enquiries and purchases.
- Processed customer orders and card payments.
- Responded to email enquiries and followed up sales leads.
- Posted content on social media platforms.
- Replenished stock and maintained attractive displays.
- Helped achieve sales targets through excellent customer service.
- Resolved customer queries professionally.
Administration Officer - HMCTS County Court Bulk Centre
(2002-08 - 2016-12)
- Processed small civil money claims, unpaid bills, contract disputes and parking fines.
- Prepared case files and court documentation for tribunal hearings.
- Provided advice and information to court users and legal professionals in line with HMCTS service standards.
- Worked as part of a team to meet daily workload targets.
Import VAT Officer - TNT (Pertemps Agency)
(2000-01 - 2002-07)
- Processed import VAT records using spreadsheets.
- Issued invoices for import VAT charges.
- Responded to customer import VAT enquiries.
Customer Assistant - Marks & Spencer
(1990-01 - 1996-12)
- Assisted customers with product enquiries.
- Managed stock replenishment and merchandising.
- Resolved customer complaints professionally.
- Delivered excellent customer service while supporting sales targets.
Children's Wear Manager - Marks & Spencer
(1996-01 - 1998-12)
- Assisted customers with product enquiries.
- Managed stock replenishment and merchandising.
- Resolved customer complaints professionally.
- Delivered excellent customer service while supporting sales targets.
Education
National Diploma - Travel and Tourism - Moulton College
National Diploma Level 3 - Customer Service - Moulton College
GCSEs - Northampton School for Girls
