Maya Apea
Learning & Development Administrator
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About
Friendly, enthusiastic and customer-focused professional with experience in retail, customer service and administrative environments. Passionate about delivering outstanding service, building positive relationships with customers and creating a welcoming shopping experience. Confident handling enquiries, processing transactions, maintaining high presentation standards and supporting busy teams to achieve their goals.
Organised, reliable and adaptable, with excellent communication skills and a positive attitude. Eager to contribute to a well-established family business such as F. Hinds while continuing to develop my sales and product knowledge.
Experience
Learning & Development Administrator - St Mary's University
(2026-05)
- Provided administrative support to the Learning & Development team
- Assisted with training coordination and record management
- Maintained accurate employee learning records
- Liaised with internal stakeholders to support training processes
Maintenance Planning Assistant - British Airways
(2025-02 - 2026-04)
- Managed scheduling and operational planning activities
- Maintained accurate digital records across multiple teams
- Worked to strict deadlines in a fast-paced environment
- Supported maintenance planning operations
Northern Secretariat - Staines Police
(2024-07 - 2024-11)
- Provided diary management and meeting coordination
- Handled confidential information in line with GDPR
- Supported communication between departments
- Maintained accurate records and documentation
SEN Administrative Assistant - Magna Carta School
(2024-03 - 2024-06)
- Supported SEN administrative processes
- Maintained student records accurately
- Coordinated communication between staff and parents
- Assisted with scheduling and correspondence
Customer Service Assistant - Lok'n'Store
(2024-02 - 2024-03)
- Managed customer enquiries and bookings
- Maintained organised administrative systems
- Delivered customer service and problem-solving support
- Supported account management processes
VIP Host & Retail Assistant - Thorpe Park
(2023-07 - 2023-11)
- Delivered customer service in a busy environment
- Resolved guest enquiries efficiently
- Processed retail transactions
- Supported daily operational activities
Administrative Officer - Ministry of Justice
(2018-09 - 2019-10)
- Managed sensitive records confidentially
- Prioritised workloads to meet deadlines
- Supported structured administrative processes
- Maintained accurate case documentation
Education
BSc - Psychology - Loughborough University (2019 - 2023)
A Levels - English Literature, Politics, Psychology - Caroline Chisholm School (2016 - 2018)
GCSEs - English Language, Biology, Geography, Maths - Northampton School for Girls
