Danielle Ellison

My current role requires that I am responsible for the overview of maintenance for all office spaces along with booking training dates and liaising with clients outside the business.

Site support/Learning & development administrator - Iris service solutions/Sodexo

(2024-10)

My current role requires that I am responsible for the overview of maintenance for all office spaces along with booking training dates and liaising with clients outside the business.

• Daily checks on office spaces
• Collate information for reports
• SAP - order processing and data input/queries and raising purchase orders
• Event planning and order processing
• Liaising with janitors regarding general duties including office move. Removal of waste and furniture
• liaising with clients both External/Internal for dates and information on training courses
• creating diary bookings for learning and development
• Use of Microsoft teams, excel and word

Customer service Administrator - View Logistics Ltd

(2022-01 - 2024-10)

This role has required that I answer customer calls within company standards dealing with queries from Representative along with returning items back to stock, dealing with complaints and placing new orders.

• Inputting information on excel and word
• Chasing stock
• returning stock
• organising credits
• Dealing with transport and warehouse operations for updates on orders
• Deal with Retailers and Representatives to process complaints and place new orders

Sales Administrator - IG Group

(2021-07 - 2022-01)

The role has required answering telephone queries and complaints. Placing new sales order, dealing with email queries and refunding customers.

• Processing orders via email or phone
• Chasing stock
• Working closely with customer meeting expectations and needs
• Liaising with other departments within the group
• Chasing deliveries and problem solving

Sales advisor - Red driving school Ltd

(2016-07 - 2021-07)

This role requires that I answer calls within company standards dealing with queries, complaints and placing new orders.

• Inputting customer details into sales/Customer Service system
• Providing a fast friendly and efficient environment
• Managing call time and meeting targets
• Taking and Inputting card payments
• Overcoming objections
• Input information on excel sheets

Customer Service Advisor - Respondez Call Centre

(2015-01 - 2016-05)

This role has required that I answer customer calls within company standards dealing with queries, complaints and placing new orders.

• Inputting customer details into Sales/Customer Service system
• Managing my call time and targets
• Taking card payments
• Overcoming objectives

Retail Assistant - Premier Convenience Store - Hartlepool

This role involved general day to day retail tasks and working both as part of the team and also carrying out individual tasks.

• Providing a fast, efficient and friendly customer service
• Operating the computerised till and handling cash and card transactions
• Stock checking, replenishment and rotation
• Dealing with deliveries and keeping all areas of the store clean and tidy
• I greatly developed my communication skills through daily interaction with the customers

Customer Service Assistant - Press for You - Durham In this role I was involved in all aspects of the business and dealing with customers on a daily basis.

• Ironing, laundry and processing dry cleaning and clothing alterations
• Providing excellent customer service
• Handling cash/card transactions and reconciling the till at the end of each day
• Dealing with telephone enquiries and kept all areas clean and tidy
• Ensuring a friendly, efficient and professional level of customer service

Dyke House Sport and Technology College (2007-09 - 2009-06) Hartlepool

GCSE - English - Hartlepool College of Further Education (2009-06 - 2010-05)