Mazes Warlds

Experienced Food & Beverage Associate with strong operational skills across hotel restaurants, bars, and banqueting. Proven background as a Team Leader at Mercure Cardiff North, with hands-on experience supervising staff, managing service flow, and maintaining brand standards. Known for excellent guest service, teamwork, and the ability to perform confidently in fast-paced hospitality environments.

Food & Beverage Associate - Holiday Inn Bristol City Centre - Bristol, UK

(2025-11)

• Deliver friendly, efficient service across breakfast, restaurant, bar, and room service operations.
• Maintain high standards of cleanliness, hygiene, and HACCP compliance.
• Handle POS operations, order accuracy, and coordination with kitchen teams.
• Assist with buffet setup, replenishment, and guest service recovery.
• Support supervisors during busy shifts and help train new staff.

Team Leader – Food & Beverage - Mercure Cardiff North Hotel - Cardiff, UK

(2024-09 - 2025-11)

• Supervised daily restaurant operations and supported staff during peak service hours.
• Managed table assignments, service flow, and guest satisfaction.
• Trained new team members on service standards, hygiene, and communication.
• Assisted with stock rotation, ordering, and maintaining FOH–BOH coordination.
• Ensured smooth delivery of breakfast, dinner, and event service.