Mbanza Murama

IT support and network support engineer with expertise in remote troubleshooting, VPN support, and network administration. Proven ability to resolve connectivity issues efficiently and provide exceptional end-user support. Experienced in maintaining network infrastructure to ensure optimal performance.

Network Support Engineer - Globallink - remote

(2023-10)

• Monitored connectivity and performance patterns across servers and networks to prioritise responses.
• Directed remote troubleshooting through root-cause diagnosis and targeted corrective direction.
• Owned user access support by removing VPN, Wi-Fi, and application blockers.
• Set network device configurations across routers, switches, firewalls, and policy standards.
• Accounted for secure VPN remote entry by creating and maintaining access controls.
• Led incident handling during outages while maintaining precise documentation records.
• Coordinated network maintenance by approving and applying patches to equipment.
• Governed security monitoring by investigating anomalies and enforcing required procedures.
• Managed documentation flow by producing reports, updating tickets, and maintaining records.

Network Administrator - BIC - Bukavu, Bukavu/ DRC

(2020-08 - 2023-07)

Owned support for 100+ users with VPN and connectivity troubleshooting.

• Directed installation, configuration, and maintenance of LAN equipment for servers.
• Set up hardware and software components to strengthen network reliability.

Bachelor of Science (BSc) - Information Technology - University of East Africa (2019)