Megan Bowsher
Customer Service Assistant
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About
Professional, friendly, and highly organised individual with strong experience in customer-facing and administrative environments. I am confident in acting as a first point of contact, handling enquiries both in person and over the phone and maintaining a welcoming and efficient front-of-house environment. I have a proven ability to manage tasks, maintain records and communicate effectively with a wide range of people.
I understand the importance of confidentiality, safeguarding and professionalism and I am committed to providing outstanding service.
Experience
Customer Service Assistant at Asda, Pilsworth (2022-11 – Present)
- Act as a key point of contact for customer enquiries, delivering a friendly and professional service
- Handle complaints and sensitive situations calmly, ensuring positive outcomes
- Process returns and maintain accurate records and documentation
- Support team members and assist with training new staff
- Worked in the cash office handling large volumes of cash, ensuring accuracy and compliance
- Work efficiently in a fast-paced environment while maintaining high service standards
Security Guard at Asda, Pilsworth (2023-11 – Present)
- Monitor site safety and control access, ensuring a secure environment
- Maintain accurate incident reports
- Handle situations with discretion and professionalism
- Respond to incidents calmly and escalate concerns appropriately
Nail Technician (Part-Time) at Self-Employed
- Manage bookings, appointments and client communications
- Maintain accurate records and handle payments
- Build strong client relationships
- Maintain a clean and welcoming environment
Replenishment Assistant at B&M, Bolton (2022-07 – 2022-11)
- Maintained organised stock systems and ensured pricing accuracy
- Worked efficiently in a busy environment
Stable Hand at Matchmoor Riding Centre (2022-04 – 2022-09)
- Supervised children and ensured a safe environment
- Communicated with customers and parents
- Maintained high standards of care and organisation
Sales Assistant at Greenhalgh's, Salford (2018-10 – 2020-08)
- Delivered excellent customer service
- Handled payments accurately
- Maintained a clean and welcoming environment
Education
CertHE in Equine Science – Myerscough College & University Centre (2021 – 2023)
Extended Diploma in Equine Management – Eccles Sixth Form College (2019 – 2021)
GCSEs in Maths, English, Science, Art, Drama (2018)
