Megan Madeley
Call Centre Operator
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About
Personable Call Centre Operator with over 12 years experience. I have a knack for resolving customer issues swiftly and maintaining high satisfaction levels. Skilled in handling high call volumes, enhancing customer experience, and fostering a positive team environment. Known for improving resolution times and contributing to a more organised and efficient call centre operation. Always willing to help and work well within a fast paced target based environment.
Experience
Call centre operator - AA - The Automobile Association - Oldbury, West Midlands
(2013-11)
- Deescalated tense situations with irate customers leading to positive outcomes.
- Improved customer satisfaction by promptly addressing their concerns.
- Assisted in training new staff members for seamless integration into the team.
- Worked collaboratively to achieve team targets.
- Handled high volume of calls for efficient service delivery.
Customer sales assistant - JD Sports - Brierley Hill, West Midlands
(2009-11 - 2013-10)
- Prioritised tasks effectively in fast-paced retail settings.
- Managed stock level for effective store operation.
- Processed transactions, ensuring accuracy at all times.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Assisted customers to make informed purchasing decisions.
Education
NVQ Level 2 - Travel and Tourism - Halesowen College (2007-09) Halesowen, West Midlands
GCSEs - St Michaels C of E High School (2007-05) Oldbury, West Midlands
