Megna Choudary
Customer Service Team Lead
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About
Customer Service Team Lead with over 5 years of experience delivering exceptional service in fast-paced, high-volume environments. Proven ability to lead teams, streamline operations, and maintain top customer satisfaction scores. Skilled in building strong relationships with customers and colleagues, training and motivating staff, and ensuring compliance with operational procedures. Recognized for problem-solving skills, attention to detail, and commitment to excellence.
Experience
Customer Service Team Leader at Paddy Power (2024-08 – Present)
- Leading daily store operations while ensuring service excellence and smooth workflow.
- Supporting customer engagement, compliance, and promotional activities to maintain high satisfaction levels.
- Training and motivating staff while resolving queries promptly and effectively.
Customer Service Team Leader at Paddy Power (2019-06 – 2024-04)
- Managed day-to-day store operations, ensuring service excellence and smooth workflow.
- Led a team in delivering accurate betting services, maintaining a welcoming environment, and resolving customer queries promptly.
- Monitored satellite TV systems, maintained shop cleanliness, and ensured inventory levels met demand.
- Provided training on gaming machine usage and reported suspicious activities to management.
- Balanced daily cash takings with zero discrepancies and supported promotional campaigns to drive customer engagement.
Assistant Store Manager at Betfred (2018-01 – 2018-06)
- Delivered consistent, high-quality customer service, guiding customers through betting procedures and resolving inquiries.
- Maintained equipment functionality, cleanliness, and optimal stock levels.
- Assisted in promotional events to increase foot traffic and customer retention.
Health Care Assistant (AR Caller) at Inventurus Knowledge Solutions Pvt Ltd (2016-02 – 2016-12)
- Managed billing claims, resolved billing rejections, and maintained compliance with Medicare guidelines.
- Provided support on OTRS and E.H.R systems in HMG Project, ensuring client satisfaction and timely resolution of queries.
- Earned Client Appreciation Award for outstanding performance and attention to detail.
Education
Bachelor of Science in Computer Science – Aryabhata Institute of Science and Technology (2010)
