Melanie Mbakwa

A Dedicated, organised and customer-focused individual with experience delivering high quality service in fast paced-environments. Confident in handling customer enquiries, resolving issues efficiently, and creating a welcoming shopping experience. Passionate about fabrics, sewing and creative design with a strong interest in helping customers choose suitable materials for their projects.

Eager to contribute both strong customer service skills and creative enthusiasm within a fabric retail environment.

Fashion Academy Trainee - RIGHT TOUCH FASHION ACADEMY - Nigeria

(2025-01 - 2026-04)

• Completed practical training in fashion design, sewing techniques, fabric handling, and garment construction within a creative fashion academy environment.
• Developed strong attention to detail through hands-on work involving clothing design, styling, fabric selection, and creative presentation.
• Strengthened organisational, communication, and teamwork skills while working on creative projects and collaborative design tasks.
• Gained experience in creating visually appealing and customer-focused fashion pieces, with an understanding of current fashion trends and styling concepts.
• Built confidence in creative problem-solving, time management, and adapting designs to meet different styles and preferences.

Customer Service Representative-eon next - SIGMA CONNECTED - Manchester

(2023-08 - 2025-01)

• Telephony Support: Managed inbound and outbound calls, addressing customer inquiries, complaints, and service requests in a professional and courteous manner.
• Issue Resolution: Efficiently resolved customer issues, including billing discrepancies, service outages, and account inquiries, ensuring a high rate of first-call resolution.
• Customer Relationship Management (CRM): Utilized CRM software to document customer interactions, track issues, and follow up on pending resolutions, maintaining accurate and up-to-date customer records.
• Developed a deep understanding of E.ON's products and services, providing customers with accurate information and tailored recommendations.
• Worked closely with team members and other departments to escalate and resolve complex issues, contributing to a collaborative and supportive work environment.
• Participated in regular training sessions to stay updated on company policies, new products, and customer service best practices, continually improving personal performance.
• Consistently met or exceeded key performance indicators such as call handling time, customer satisfaction scores, and issue resolution rates.
• Actively sought customer feedback to identify areas for service improvement and provided suggestions to management for enhancing customer service processes.

Support Worker and Care Assistant - FOREFRONT CARE SOLUTIONS - Warrington

(2021-11 - 2023-06)

• Assisted clients with mental health disorders
• Provided companionship and personal care.
• Provided observational support and assisted with meal preparation

Warehouse Operative - AMAZON MAN3 - Manchester

(2021-06 - 2021-12)

• Conducted stock taking ,Inventory management, Picking, packing and sorting parcels.

Support worker and Care Assistant - ALPHA QUALITY CARE - Isle of Wight

(2020-03 - 2021-03)

• Provided personal care and supported clients with daily routines
• Assisted in administering medication is required or upon request.
• Assisted with shopping, laundry and other chores if required or upon request.

Admin Assistant - TRUE QUALITY SERVICES - Coventry

(2018-10 - 2020-03)

• Volunteered as admin assistant which involved acting as a liaison between carers, clients, office staff and management.
• Handled phone calls and scheduled appointments
• Managed printing and photocopying forms and documents.

Nightclub promoting Assistant - JFK ENTERTAINMENT - London

(2017-01 - 2018-10)

• Assisted the main promoter and DJ with researching venues and scheduling events in various cities to host events.
• Managed social media adverts, promotions and created event awareness on upcoming events
• Handled communication channels to scheduled meetings and appointments.

Babysitter/Nanny - Private household - London

(2015-05 - 2016-04)

• Volunteered to care for three children for family member who was a single parent and working full-time.Provided personal care, daily meal preparation pick-ups and drop-offs from school organised and accompanied children to outdoor activities.

Waitress - PRESIDENTIAL RESTAURANT - London

(2014-02 - 2015-02)

• Did a one year apprenticeship in hospitality at Presidential restaurant.
• Performed front-of-house duties, handled phone calls and assisted in the kitchen during staff shortages
• Wait tables, serve customers and clean after meals.
• Bartending and packing food items in cooler and storage room
• record keeping and inventory management of stock.

Bachelors - business administration - London school of commerce (2012-11 - 2015-09)

GBHS Bamenda (2008-09 - 2010-06)