Razak Mohammed

Customer-focused professional with leadership experience in fast-paced hospitality and events environments, skilled in training colleagues, accurate order management, and independent work. Demonstrates integrity, active listening, conflict resolution, decision making, curiosity, critical thinking, ownership, process improvement, adaptability, and relationship building. Currently pursuing BSc (Hons) Accounting and Finance and certified in Sage accounting software, aiming to advance in customer service and financial sectors.

Bartender / Lounge Service at Crowne Plaza (2026-01 – Present)

• Delivered professional and attentive service to customers in a premium hotel environment
• Trained three new colleagues on lounge procedures and service standards
• Prepared and replenished food and refreshments for evening and morning services
• Operated independently in the hotel lounge following completion of dedicated lounge training
• Accurately recorded customer orders and ensured efficient handling of requests
• Served canapés and ensured food presentation and delivery met high standards

Food Runner & Bartender at Easy Staffing (2022-06 – 2026-03)

Provide customer-facing food and bar service across major venues and events, demonstrating integrity and ownership in every interaction.

• Work effectively in busy environments with large numbers of customers while maintaining efficient service, using active listening and conflict resolution skills to enhance customer experience
• Serve customers professionally, including VIP guests in hospitality suites, building strong relationships through adaptability and clear communication
• Continuously seek process improvement opportunities by applying curiosity and critical thinking to challenges encountered during service

Kiosk Team Leader at F3 (2023-02 – 2024-11)

• Led a team in a high-volume customer-facing environment at the Etihad Stadium
• Delegated tasks and supported colleagues to maintain efficient service
• Worked closely with kitchen staff to maintain stock levels and ensure customer orders could be fulfilled
• Helped resolve customer and operational issues during busy match-day services

Picker Packer at In The Style (2022-09 – 2023-02)

• Accurately picked and packed customer orders in a fast-paced warehouse environment
• Worked to daily targets while maintaining attention to detail and effective teamwork

Food Runner at Mint People (2021-05 – 2022-09)

• Supported food service operations at busy hospitality venues
• Communicated with kitchen and service teams to ensure orders were delivered accurately and promptly

BSc (Hons) in Accounting and Finance – Arden University

BTEC Business Level 3 in Sports – Eccles Sixth Form College