Mellzy Leroux

I am a proven and knowledgeable customer service consultant in the courier industry with 10+ years’ experience working in various sectors as well as managing local and global accounts as a key account executive. My dedication, attention to detail and excellence in customer service enables me to create strong working relationships with my clients. I strive for excellence and excel in all sectors of the courier industry.

Experience within the freight environment with a proven track record in working as Individual as well as part of a team, offering skills in streamlining operational processes with strong communication skills both in written and verbal as well as a good Clientele structure and effectively delivering on organisational goals and deadlines.

Airfreight Operator - Aramax - Cork, Ireland

(2026-06 - 2026-09)

• Quotations
• Booking shipments with Suppliers
• Tracking and tracing shipments
• Adding costs into the jobs
• Checking documentation for customs clearing.
• Billing and closing.
• Answering all email queries.

Export Clerk - Seabridge - London Heathrow, UK

(2024-08 - 2024-12)

Process and manage all export road freight bookings from initiation through customs clearance, ensuring consistent accuracy and compliance with export procedures.

• Maintain detailed records of all shipments in YCR, verifying that all operational data is entered correctly to support end-to-end shipment visibility.
• Coordinate between operations and clients to verify shipment readiness, proactively addressing discrepancies to prevent logistical bottlenecks.
• Support customs processes by ensuring all shipment files and data are prepared for clearance, improving efficiency across export cycles by an estimated 25%.
• Communicate daily with internal teams to resolve documentation and clearance queries, ensuring no delays in processing.

Customer Service Coordinator - Maersk Shipping - London Heathrow, UK

(2021-08 - 2022-09)

Oversee international import and export operations, managing communications across clients, customs agents, and carriers to ensure seamless end-to-end logistics.

• Processed and tracked up to 60 shipments daily, resolving all exceptions and clearance delays while maintaining on-time delivery above 98%.
• Uploaded clearance instructions and verified customs entries, reducing compliance errors by 15% through attention to procedural accuracy.
• Generated delivery documentation, including PODs and invoices, to finalize completed shipments and support billing transparency.
• Responded to client inquiries in real time, improving overall satisfaction ratings and reducing escalations by 20%.

Customer Service Coordinator - Bolloré Logistics - London Heathrow, UK

(2022-08 - 2024-04)

• Customer service: Managing a shared email box in a team of four, answering incoming phone calls, Track and tracing of shipments, requesting clearance instructions and renominations, handling delivery notes and bookings, keeping clients updated at all times.
• Report Management: Managing teams live list for shipments arriving into the UK, uploading clearance instructions into the jobs for clearance team to commence with customs clearance.
• Other: added costs into the jobs, created delivery notes for shipments to be delivered to customers and keeping them updated at all times – giving solutions to discrepancies and providing POD once shipment has been delivered.

Export Clerk - Mervue Laboratories - Cork, Ireland

(2021-07 - 2021-08)

• Exports: Managing incoming calls, delivery ETA’S, general admin, customer service

Customer service consultant - Infosys - Cork, Ireland

(2021-04 - 2021-07)

• Customer Service: Handing incoming calls with product assistance and all customer care relatedenquiries.

Service Desk Executive - Prime Space Logistics (Pty) Ltd - Johannesburg

(2019-07 - 2020-08)

• Key Accounts: Managing the accounts of local and international clients, building current and new customer relationships ensuring all problematic shipments are handled, booking and processing of shipments, including exports and imports from suppliers.
• Report Management: Capturing of POD’S, daily discrepancy reports, collection reports, sending reports to client with real-time updates.
• Customer Support: Compiling quotations, handling complaints as well as providing solutions, ensuring shipments are delivered on time handling of incoming calls and emails, shipment follow ups, Pre-alerts.
• Other: Assisted Management with day-to-day work overloads.

Key Accounts Executive - Globe flight International - (Pty) Ltd - Johannesburg

(2017-09 - 2019-06)

• Key Accounts: Managing the accounts of local and international clients, building current and new customer relationships ensuring all problematic shipments are managed, booking and processing of shipments, including exports and imports from suppliers.
• Report Management: Capturing of POD’S, daily discrepancy reports, collection reports, sending reports to client with real-time updates.
• Customer Service and Support: Compiling quotations, handling complaints, ensuring timeously deliveries, handling of incoming calls and emails, shipment follow ups, Pre-alerts.
• Other: Assisted with general admin within the company’s different work departments an provided solutions to problematic shipments.

Customer service Consultant - DPE International (Pty) Ltd - Johannesburg

(2013-07 - 2017-09)

• Customer Service and Support: Data Capturing of POD’S, compiling cost estimate quotations, track and tracing of parcels, manifesting, and ensuring timeously deliveries, telephonic assistance on problematic parcels, general office admin, ensuring customer receive service and support on their deliveries.

High school Grade 12 (Matric) - English, Afrikaans, Maths, Geography, History - Sir Pierre van Ryneveld High School (2007 - 2012)