Mems #1

I am a hardworking and reliable individual with experience in customer service and speaking with people from different backgrounds. I am confident in communicating with customers, building rapport, and providing a positive experience. I work well in busy environments, stay organized, and always aim to complete tasks to a high standard.

I enjoy talking to people, gathering information, and helping customers find the right solutions. With a positive attitude and strong work ethic, I am keen to contribute to a team and develop my skills in sales, lead generation, and customer service.

Customer Service Assistant

• Served customers in a busy environment, handled payments, answered questions, and provided friendly and professional service

Warehouse Operative at DX Freight

• Worked efficiently in a busy warehouse environment while meeting daily deadlines
• Loaded, unloaded and organised goods safely and efficiently
• Followed instructions and workplace procedures to maintain a smooth operation

Pharmacy assistant

• Gained hands on experience in a busy retail pharmacy environment
• Restock shelves efficiently ensuring products were always available and well organized
• Handled cash transactions accurately at the till
• Worked effectively under pressure and prioritized task to support smooth store operation

Door-to-Door Sales Representative at Scottish Power

• Approached and engaged with customers confidently in residential areas
• Explained Scottish Power's services clearly and professionally to potential customers
• Built strong communication and persuasion skills through face-to-face customer interactions

Charity Volunteering

• Demonstrated strong work ethic and initiative in community volunteering
• Maintained clean and organized public spaces to high standard
• Engaged with member of the public, confidently explaining the charity's purpose

Project OC

• Led sport session for over 100 primary school children
• Managed groups independently, ensuring safety, engagement and inclusion
• Delivered structured activities in a fast-paced environment

Aston villa foundation

• developed strong communication skills working with young people from diverse backgrounds
• prompted important social messages (e.g. Knife crime awareness)
• Adapted quickly and worked effectively withing new teams

GCSE – Aston Manor

AS Math's, AS Graphics, Btec business, Btec IT – Cadbury College