Michael Boyle

I am a hospitality professional with over 17 years of experience across a variety of front-of-house roles in some of Scotland's most prestigious hotels. Throughout my career, I have developed extensive expertise in delivering exceptional service to a diverse clientele, consistently meeting the high standards expected by guests while achieving and exceeding key targets and KPIs. I have also worked closely with external partners to ensure their specific requirements are met, demonstrating strong communication and collaboration skills.

I thrive in fast-paced, professional environments that encourage teamwork and a strong sense of shared purpose. In addition, I possess a solid working knowledge of departmental budgets and a proven track record of delivering against financial targets. I now feel ready to take the next step in my career, confident that my broad skill set and experience provide a strong foundation for continued growth and success.

Front office Manager at Hilton Garden Inn Glasgow (2025-07 – Present)

Front office Manager at Voco Royal Terrace, Edinburgh (2024-11 – 2025-07)

Assistant Reception Manager at Hilton Glasgow (2023-02 – 2024-11)

Night Manager at Hilton Glasgow (2022-10 – 2023-02)

Night Manager at Dakota Glasgow (2022-05 – 2022-10)

Assistant Night Manager at Hilton Glasgow (2021-09 – 2022-05)

Front of House at Various Hotels

Full employment history can be made available upon request

• Managing specific requirements
• Ensuring VIP guests have specified requirements met
• Dealing with guest complaints and creating incident/Accident reports
• Providing a warm and genuine welcome to the hotel when the guest first arrives and throughout their stay
• Organization of reception, night and concierge tasks
• Checking guests in and out of the hotel
• Upgrading room types and amenities in line with the guests needs
• Contributing to the running of the organization
• Ensuring loyalty scheme and upsell targets are met
• Attending operations meetings relaying information to the team
• Making changes to rota if business demands or staff illness require these
• Duty Manager shifts
• Engaging in cross training to develop a greater understanding of the hotel
• Development of initiatives
• Contributing new checklists and implementing them to team members
• Experience in completing night audit and financial audits
• Providing on the job training to new starts
• Assisting Concierge with arrival of large tour groups, when required
• Creating good relationships with other departments to ensure smooth running of business
• Departmental Budget management
• Management of guest relations responding to guest reviews and complaints

SVQ in Front of House in Front of House

SVQ in Hospitality Supervision and Leadership in Hospitality Supervision and Leadership