Night Manager - Hampton by Hilton - Manchester
(2022-12)
Promoted twice from Guest Services Assistant to Supervisor and then to Night Manager
- Led nightly front desk operations, ensuring smooth check-ins, guest support, and issue resolution
- Managed night audits and generated key financial and occupancy reports for management
- Maintained building security, conducted safety checks, and handled emergency protocols
- Ensured compliance with Hilton brand standards in all guest interactions
- Supported team members and coordinated handovers across departments
- Performed additional duties: reception, bar service, and kitchen support
Guest Services Assistant - Holiday Inn - Manchester
(2022-10 - 2022-12)
- Covering receptionist duties
- Registered hotel guests, made reservations, transmitted and received messages
- Answered telephonic and in-person queries related to hotel services and resolved any issues
- Calculated bills, collected payments, ran various reports via computer for management
Guest Services Assistant - Hampton by Hilton - Bristol
(2021-05 - 2022-10)
Maintaining Hilton brand standards
- Covering receptionist duties, serving in the bar and cooking in the kitchen
- Ensure the general management are kept fully aware of relevant guest feedback
- Maintaining a high level of confidentiality
- Registered hotel guests, made reservations, transmitted and received messages
- Answered telephonic and in-person queries related to hotel services and resolved any issues
- Ensure full handover between shifts
- Calculated bills, collected payments, ran various reports via computer for management
- Conduct hotel security checks
- Using Microsoft office packages
Bar Tender - Batida - Bristol
(2020-12 - 2021-05)
- Welcomed Guests and promoted special offers
- Maintained, setup and cleaned the venue
- Followed health and safety checks
- Sharp eye for attention to detail and presentation
Health Care Assistant - Retain Healthcare Bristol
(2019-08 - 2020-03)
- Attended to personal care and assisting with mealtimes
- Positively supported physical, emotional, social well-being needs of residents
- Maintained accurate records regularly
- Promoted independence of choice and dignity whilst respecting and adhering to best standards of care
Concession Store Manager - Hammonds - Bristol
(2016-04 - 2019-08)
- Communicated to active engaging prospective customers by developing rapport
- Promoted services and product knowledge
- Customer focused whilst worked as team member within the concession
- Maintained personal and successfully achieved 'concession' KPI'S
- Flexible management approach across Hammonds and John Lewis fitted bedroom divisions
Bar Tender - Frankie & Benny's - Bristol
(2015-10 - 2016-04)
- Welcomed Guests and promoted special offers
- Maintained, setup and cleaned the venue
- Followed health and safety checks
Front of House Supervisor - Laughs Comedy Club - Bristol
(2015-04 - 2015-05)
- Welcomed patrons, showing them to their seats
- Dealt with complaints and queries, informing patrons about the establishment, schedule, and events
- Maintained, setup and cleaned the venue
- Followed Health and safety checks
Helpline Volunteer, Data Clerk/ Events Coordinator - NACOA - Bristol
(2009-07 - 2015-06)
- Offered advice and support to people affected by excessive parental drinking
- Offered advice to professional agencies
- Took part in fundraising activities whilst raising the charity's profile
- Referred to local support groups to provide information to callers when needed
- Worked as part of a team in creating care support plans for regular callers
- Lead an on-going school project
- Created a database
- Assisted and organised the planning of Upfest 2015
Mentor - Second Step - Bristol
(2012-03 - 2013-02)
- Offered one to one support and guidance
- Developed a Therapeutic Relationship with Mentee
- Assisted the promotion of daily living skills such as budgeting, shopping, and claiming benefits
- Helped to approach problems responsibly to enable independence
- Designed a system for the mentee to identify early warning signs
- Helped to create a healthy support plan enabling mentee to cope with her mental health needs
