Michael-Christopher Ryan

Adaptable and self-motivated hospitality professional with over 4 years of progressive experience in front-of-house, night management, and guest services across major hotel brands, including Hilton and Holiday Inn. Demonstrates a strong work ethic, a customer-first mindset, and a proven ability to lead, train, and support teams in high-pressure environments. Seeking to continue building a rewarding career in the hospitality industry.

Night Manager - Hampton by Hilton - Manchester

(2022-12)

Promoted twice from Guest Services Assistant to Supervisor and then to Night Manager

• Led nightly front desk operations, ensuring smooth check-ins, guest support, and issue resolution
• Managed night audits and generated key financial and occupancy reports for management
• Maintained building security, conducted safety checks, and handled emergency protocols
• Ensured compliance with Hilton brand standards in all guest interactions
• Supported team members and coordinated handovers across departments
• Performed additional duties: reception, bar service, and kitchen support

Guest Services Assistant - Holiday Inn - Manchester

(2022-10 - 2022-12)

• Covering receptionist duties
• Registered hotel guests, made reservations, transmitted and received messages
• Answered telephonic and in-person queries related to hotel services and resolved any issues
• Calculated bills, collected payments, ran various reports via computer for management

Guest Services Assistant - Hampton by Hilton - Bristol

(2021-05 - 2022-10)

Maintaining Hilton brand standards

• Covering receptionist duties, serving in the bar and cooking in the kitchen
• Ensure the general management are kept fully aware of relevant guest feedback
• Maintaining a high level of confidentiality
• Registered hotel guests, made reservations, transmitted and received messages
• Answered telephonic and in-person queries related to hotel services and resolved any issues
• Ensure full handover between shifts
• Calculated bills, collected payments, ran various reports via computer for management
• Conduct hotel security checks
• Using Microsoft office packages

Bar Tender - Batida - Bristol

(2020-12 - 2021-05)

• Welcomed Guests and promoted special offers
• Maintained, setup and cleaned the venue
• Followed health and safety checks
• Sharp eye for attention to detail and presentation

Health Care Assistant - Retain Healthcare Bristol

(2019-08 - 2020-03)

• Attended to personal care and assisting with mealtimes
• Positively supported physical, emotional, social well-being needs of residents
• Maintained accurate records regularly
• Promoted independence of choice and dignity whilst respecting and adhering to best standards of care

Concession Store Manager - Hammonds - Bristol

(2016-04 - 2019-08)

• Communicated to active engaging prospective customers by developing rapport
• Promoted services and product knowledge
• Customer focused whilst worked as team member within the concession
• Maintained personal and successfully achieved 'concession' KPI'S
• Flexible management approach across Hammonds and John Lewis fitted bedroom divisions

Bar Tender - Frankie & Benny's - Bristol

(2015-10 - 2016-04)

• Welcomed Guests and promoted special offers
• Maintained, setup and cleaned the venue
• Followed health and safety checks

Front of House Supervisor - Laughs Comedy Club - Bristol

(2015-04 - 2015-05)

• Welcomed patrons, showing them to their seats
• Dealt with complaints and queries, informing patrons about the establishment, schedule, and events
• Maintained, setup and cleaned the venue
• Followed Health and safety checks

Helpline Volunteer, Data Clerk/ Events Coordinator - NACOA - Bristol

(2009-07 - 2015-06)

• Offered advice and support to people affected by excessive parental drinking
• Offered advice to professional agencies
• Took part in fundraising activities whilst raising the charity's profile
• Referred to local support groups to provide information to callers when needed
• Worked as part of a team in creating care support plans for regular callers
• Lead an on-going school project
• Created a database
• Assisted and organised the planning of Upfest 2015

Mentor - Second Step - Bristol

(2012-03 - 2013-02)

• Offered one to one support and guidance
• Developed a Therapeutic Relationship with Mentee
• Assisted the promotion of daily living skills such as budgeting, shopping, and claiming benefits
• Helped to approach problems responsibly to enable independence
• Designed a system for the mentee to identify early warning signs
• Helped to create a healthy support plan enabling mentee to cope with her mental health needs