Michael Efthymiou

Highly motivated and experienced IT professional with over 10 years of experience

Talent

LondonMember since August 1, 2026

Active DirectorySCCM (Configuration Manager)Microsoft IntuneMicrosoft Office 365Windows OS (7, 10, 11)iOS and Android device supportPrinter and peripheral device supportServiceNow & BMC Remedy ITSMMobile Device Management (MDM)Analytical problem-solvingAttention to detailWritten and verbal communicationCompliance awarenessRegulatory understanding

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Active DirectorySCCM (Configuration Manager)Microsoft IntuneMicrosoft Office 365Windows OS (7, 10, 11)

About

Highly motivated and experienced IT professional with over 10 years of experience working with Computacenter across diverse environments. Skilled in providing effective IT support and solutions with a proven ability to meet strict SLAs and deliver first-time fixes. Adept at working both independently and collaboratively in fast-paced environments.

Experience

IT Contractor - Computacenter

(2013-08 - 2024-08)

Provided comprehensive IT support across multiple high-profile environments, including financial institutions, healthcare organisations, and global enterprises. Delivered high-quality service and adhered to structured change control and compliance standards. Technical Environments Supported - Financial Services: HSBC, NatWest Bank, Halifax Bank, Lloyds Bank, Aviva. Healthcare: NHS (St Pancras Hospital, CNWL NHS Trust). Corporate: Deutsche Bank, Santander, Network Rail, TFL, American Express.

Diagnosed and resolved hardware issues for desktops, laptops, printers, and peripherals.
Reimaged and rebuilt devices using SCCM and USB tools.
Installed and supported Microsoft Office 365 and bespoke applications.
Resolved compliance and configuration issues for devices enrolled in Intune.
Recorded and resolved tickets via ServiceNow and BMC Remedy, ensuring strict adherence to SLAs.
Delivered prompt and effective remote and deskside support for end-users.
Provided onboarding and training for new users on existing applications.
Developed user-friendly guides and documentation for technical processes.
Led hardware refresh projects, including installing RAM and upgrading devices.
Decommissioned legacy IT infrastructure and deployed upgraded systems.
Successfully deployed over 3,000 Windows 7 and 10 machines across various organisations.
Maintained SLA compliance across diverse project environments.
Supported high-profile clients such as HSBC, NHS, NatWest, and Aviva.

IT Support Specialist - Ace Computers

(2013-01 - 2013-04)

Delivered on-site IT support, including hardware installation and software troubleshooting.
Provided excellent customer service in a client-facing role.
Created custom invoices and technical specifications for clients.