Michael “Mike” Heath

A commercially astute BSc Computing, IT, and Business Management graduate with operational leadership experience. Combines full-stack web development and cloud technology expertise with a strong background in team management and customer experience. Adept at critically analysing organisational operations to design innovative and sustainable business solutions.

Currently completing a Level 4 in Marketing, followed by an upcoming Level 6 CIM professional course to further align technical development with strategic commercial growth.

Food & Beverage Manager at Best Western Carlton Hotel (2024-10 – Present)

Direct the daily operations of the food and beverage department for a 60-bedroom hotel, ensuring seamless service and high customer satisfaction standards.

• Lead, train, and deploy a hospitality team, driving performance, and resolving customer-facing issues.
• Actively develop and execute operational strategies to maximise revenue and increase footfall to the bar and restaurant.
• Oversee department inventory levels and conduct regular stock controls and audits to maintain efficiency.
• Cross-Functional Marketing & Commercial Growth: Partnered with the marketing department to launch a promotional 'free room hire' wake service, a commercial initiative designed to capture secondary revenue through increased bar sales and optional catering packages.
• End-to-End Product Development: Invented a bespoke cocktail menu by successfully navigating strict corporate supply chain constraints, exclusively utilising ingredients from the head office buying guide to ensure compliance and profitability.
• Resource Management & IT Implementation: Designed and produced all physical marketing collateral in-house on a zero-pound budget, while independently programming the POS system to integrate complex promotional pricing structures.

Food & Beverage Assistant at Boulevard Hotel (2022-04 – 2024-10)

Delivered five-star customer service within a high-end luxury hospitality environment, consistently maintaining high standards of service.

• Cultivated strong client relationship skills by engaging with high-demographic customers and addressing tailored requirements effectively.

Restaurant Manager at Lyndene Hotel (2017-09 – 2022)

• Supervised restaurant front-of-house staff, expertly managing weekly shift rotas, performance coaching and onboarding.
• Oversaw department inventory levels and conducted regular stock controls and audits to maintain efficiency.
• Resolved complex customer complaints swiftly, safeguarding the business's reputation and ensuring guest retention.

BSc (Honours) in Computing and IT & Business and Management (Web, mobile and cloud technologies) (2021 – 2026)