Michele Glascott

A highly methodical and detail-oriented Administrator with extensive experience supporting high-pressure business operations in the automotive and corporate sectors. Proven proficiency in managing complex administrative workflows, financial processing, and digital document management. Exceptional at coordinating between departments, maintaining strict regulatory compliance, and optimizing office processes to meet rigorous deadlines.

Sales Administrator at Group 1 Automotive (Mercedes-Benz) (2024-11 – 2026-04)

• Data Entry: Inputting new orders into the company's Dealer Management System (DMS) like Kerridge or Drive.
• Vehicle Tracking: Monitoring the pipeline of stock, from the factory to the shipping port to the dealership.
• PDI Coordination: Scheduling Pre-Delivery Inspections (PDI) with the workshop to ensure the vehicle is ready for the customer.
• Plate Allocation: Assigning registration numbers and ordering physical number plates.
• Invoicing: Generating final sales invoices, including add-ons like paint protection, gap insurance, or accessories.
• Payouts: Liaising with banks (like MBFS or VWFS) to ensure finance documents are signed and funds are paid out to the dealership.
• Reconciliation: Checking that deposits have been paid and that the final balance matches the sales contract.
• Commission Tracking: Calculating and logging commissions for Sales Executives.
• Contract Auditing: Reviewing every piece of paperwork to ensure it meets legal and manufacturer standards.
• Digital Signatures: Managing remote signing via tools like DocuSign.
• AFRL & Taxing: Using the Automated First Registration and Licensing system to register the car with the DVLA and pay the road tax.
• Archiving: Ensuring all documents are scanned into digital systems (like Istoredocs) for future audits.
• Part-Exchanges: Processing the trade-in vehicles, ensuring they are correctly valued, added to stock, or sent to auction.
• Inventory Control: Performing stock takes to ensure every vehicle on the lot is accounted for in the system.
• Dealer Transfers: Coordinating the movement of cars between different dealership branches.
• Internal Liaison: Acting as the middleman between the Sales Managers, the Workshop, and the Finance department.
• Customer Updates: Occasionally contacting customers to confirm delivery dates or request missing documentation.

Team Leader Retentions at Inchcape (2024-03 – 2024-11)

• Oversaw administrative workflows for the customer loyalty department, ensuring all daily tasks were completed to standard.
• Coordinated digital document workflows via DocuSign to streamline customer renewals and remote authorizations.
• Utilized One-by-One and Emaster to build and coordinate structured marketing and retention campaigns.
• Acted as a central point of contact for Heads of Business, preparing data for daily and weekly briefings.

Customer Retentions Specialist at Inchcape (2023-01 – 2024-03)

• Managed the administrative lifecycle of customer renewals, from initial data analysis to appointment finalization in Enquiry Max.
• Handled high-volume correspondence via email and phone, maintaining organized logs of all client interactions.
• Processed service plan contracts and updated customer records with meticulous attention to detail.

Service Booking Executive at Lookers PLC (2016-07 – 2022-12)

• Coordinated service-side administration for multiple high-volume brands including VW, Skoda, and Kia.
• Mastered 1Link and vehicle portals to manage digital service records, emissions data, and MOT documentation.
• Managed complex scheduling for vehicle recalls and technical repairs, ensuring all logs met manufacturer audit standards.
• Maintained accuracy in high-volume data entry, processing between 80–100 service-related transactions daily.

Corporate Account Coordinator at Capita Travel & Events (2015-06 – 2016-07)

• Administered travel and accommodation portfolios for key corporate clients such as Virgin Media and United Utilities.
• Utilized GDS and Evolvi systems for precision booking, financial tracking, and itinerary management.
• Successfully proposed and implemented two workflow optimizations through the Bright Spark programme.

Office & E-commerce Administrator at Squeezietees LTD (2013-07 – 2015-12)

• Managed the daily administrative operations of a multi-platform online business (Amazon, eBay, Etsy).
• Maintained comprehensive financial records using Microsoft Excel, tracking inventory costs and sales revenue.