Admin Assistant & Funeral Planner - Beckenham Crematorium & Cemetery
(2019-10)
As an individual in Beckenham Crematorium, I was promoted to the role of an 'Admin Assistant & Funeral Planner' meaning that while achieving my daily original administration duties, I would also be attending meetings with clients and families to discuss their pre paid funeral plan options. In the meetings I would be discussing with clients their wishes and having conversations with them whilst filling out their paperwork on my laptop. Resulting in me taking payments, making sure everything is logged on our system correctly and lastly sending out a personalised made booklet with their personal details on.
- Seeing in and out bereaved families into the Chapel of Rest
- Working with our Obitus system, entering in music for cremation services and checking that the time frames are correct
- Preparing and uploading paperwork onto the system making sure to proofread efficiently after paperwork has been put on
- Scanning and filing
- Training new staff members
- Managing a team of ground staff giving them set tasks to do
- Building client relationships e.g. taking clients out on our grounds to sell them graves/vaults, speaking to clients whilst discussing/organising their future plans
- Dealing with complaints, face to face or over the phone
- Invoicing clients and funeral directors
- Correspondence with clients via email & telephone
- Banking, including taking card payments online and regularly checking BACS invoices
- Online booking of use of our chapel for cremation services or burial services
- Weekly Teams meetings
- Giving out personalised quotes
- Handing out business cards & advertising on social media
Part-time Staff - Boots Retail
(2015-01 - 2019-12)
- Working on the till dealing with payments
- Meeting Clients
- Having new members of staff work alongside me and training apprentices
- Dealing with customer services
- Doing the weekly stock take, including filling & checking the stock
- Dealing with customer deliveries/ online orders and processing deliveries to be sent out
- Putting through orders electronically
- Dealing with complaints, face to face and over the phone
Part-time Staff - Mini Club – Mothercare
(2015-01 - 2019-12)
- Provide useful information about products
- Informing customers on sales/products
- Attending different boots stores to care for their baby clothes
- Ordering and arranging the stock and filling the shelves in shops
- Building units
- Meeting sales targets
- Dealing with customer enquiries
- Making sure the shops look efficient, clean and tidy
- Handling price changes, discounts and returns according to the company policy
- Making sure items were always in the right order of sizes and right sections of the shop
Field Merchandiser - UK Greeting Cards
(2011-01 - 2015-12)
- Visiting London stores, Boots, Asda, Tesco and Sainsbury's
- Dealing with their stock, and filling the shelves
- Ordering in cards by using staff IPads and computers
- Dealing with returns of items
- Meetings with managers of the shops to discuss stock
- Weekly meetings to discuss sales targets
- Brainstorm meetings with colleagues to discuss planning different advertisements within the shops
- Building then arranging where the free standing floor display units will be placed to advertise and attract customers to gain more sales
Field Merchandiser - CPM Field Merchandising
(1998-01 - 2011-12)
Due to redundancy
- Going to different Asda stores each day
- Building relationships with members of staff
- Stock takes of the sections of the shop
- Dealing with the returns of their DVD's
- Regular meetings with managers to discuss gaining extra space in the store to allow more sales to be made
- Adding DVD's to the stock list making sure that the new stock is on the list and also matches with what is in the stores
Staff - Woolworths
(1985-01 - 1998-12)
- Office duties
- Cash Handling & working on the tills
- Key holder, to open and close the store
- Meeting sales targets
- Ordering stock on an electronic device
- Meeting with customers and dealing with customer services
- Dealing with returns
- Working individually or as a team
- Talking to buyers via telephone calls
