Michelle Harris

I currently look after the supply chain department at Forward Waste Management. My current role sees me managing the ongoing management of all new and existing suppliers for Forward Waste. I complete challenges and KPI’S set by other but also by me and within the deadlines set.

I oversee the completion and management of cost of sales for tender processes. This sees me working very closely to the sales team, customer account managers, transport managers and directors on daily basis. I will conduct supplier site audits and visits to ensure they are meeting the standards of Forward Waste.

We follow the standards of, ISO 9001, ISO 14001 and above, we expect our suppliers to be the same. I will take the opportunity to upsell the Forward Waste brand during supplier audits, meetings and LinkedIn. I work closely with the operations teams to ensure the customer is receiving the best of services from our suppliers and assist with any ongoing issues with the customers.

I work on specific analysis reports with the customer service director to check for any abnormalities on margins, investigate any that have been identified. This will include alternative service options to being sourced to ensure margins are maximized. My job also sees me oversee the full trading of all Forward waste commodities.

This includes weekly material expectations and weekly/monthly negotiations with a set number of suppliers. I will send frequent updates on any changes made to the Waste Management regulations, material standards, and markets. I help with the training and development of new and existing employees in all departments.

I will also update and design, “Standard operations procedures” and implement them to the relevant department. I also spend time interacting with customers, to help with any outstanding queries that have not been resolved.

Supply Chain coordinator at Forward Waste Management (2020-11 – Present)

I currently look after the supply chain department at Forward Waste Management. My current role sees me managing the ongoing management of all new and existing suppliers for Forward Waste. I complete challenges and KPI’S set by other but also by me and within the deadlines set.

I oversee the completion and management of cost of sales for tender processes. This sees me working very closely to the sales team, customer account managers, transport managers and directors on daily basis. I will conduct supplier site audits and visits to ensure they are meeting the standards of Forward Waste.

We follow the standards of, ISO 9001, ISO 14001 and above, we expect our suppliers to be the same. I will take the opportunity to upsell the Forward Waste brand during supplier audits, meetings and LinkedIn. I work closely with the operations teams to ensure the customer is receiving the best of services from our suppliers and assist with any ongoing issues with the customers.

I work on specific analysis reports with the customer service director to check for any abnormalities on margins, investigate any that have been identified. This will include alternative service options to being sourced to ensure margins are maximized. My job also sees me oversee the full trading of all Forward waste commodities.

This includes weekly material expectations and weekly/monthly negotiations with a set number of suppliers. I will send frequent updates on any changes made to the Waste Management regulations, material standards, and markets. I help with the training and development of new and existing employees in all departments.

I will also update and design, “Standard operations procedures” and implement them to the relevant department. I also spend time interacting with customers, to help with any outstanding queries that have not been resolved.

Commercial Executive at John Raymond Transport (2020-01 – 2020-09)

My role with John Raymond Transport was business to business sales of logistics and warehouse. service. Area covered where, Wales and Midlands As the company is owned by Nolan Transport, I would also act on behalf of them to offer services. throughout UK, Ireland, and Europe.

Business Development Manager/Account Manager at Recycle For Future LTD (2018-10 – 2020-12)

I currently travel throughout the UK and EU sourcing new supplies of plastics recycled materials for us factory in Turkey and Peterborough. I also look after a portfolio of existing. Customers on a day-to-day basis, ensuring all collections and prices are up to date.

I also lead up the refuse Sacks sales within the company. This part sees me purchase materials which are recycled back into refuse Sacks and supplied back to our customers. I have recently won one of the biggest bags suppliers in UK.

Commercial Executive Plastics at DS Smith Recycling (2016-08 – 2018-07)

I currently work within the DS Smith Commercial plastics function to manage and grow a portfolio. of commercial accounts and merchants to ensure profitability, stretch growth targets, customer satisfaction and operational service levels met. I looked after 9 recycling depots plastics which are located throughout the UK. This sees me travelling to each depot on a regular basis to inspect plastics but also to deliver any relevant training needed in plastics.

I help with the day-to-day commercial relationship for a portfolio of commercial, merchant and third-party suppliers and customers. My team are targeted on sourcing of suitable recovered plastics to ensure all Group requirements are met with the sufficient quantity and quality of materials to meet their contractual requirements. Assist with delivery of customer focused projects across the regions account portfolio focusing on recycling and value.

Due to the nature of my job, it sees me working closely with all departments such as Sales, Finance, Operations, Administration and Service Providers to ensure a seamless delivery of the customer. journey.

Collections Supplier Supervisor at DS Smith Recycling (2015-07 – 2016-07)

My role of Collection Supplier seen me account manage twenty-eight suppliers with a yearly spend of £7.8million. I owned and managed my accounts from purchase to invoice and payment. Consulting with appropriate administrative and support functions on a timely and professional basis.

Customer/supplier audits and visits to develop and maintain profitable customer relationships across the whole customer portfolio was important along with price negotiations. This position also seen me be part of and overlook projects thought the UK.

Customer Service Advisor at DS Smith Recycling (2014-11 – 2015-07)

My duties included me taking Inbound and making outbound calls to customers and service providers and adhering to strict SLA’s. This position seen me look after 2 specialist customers which seen me dealing with day-to-day enquiries regarding their services and also dealing with any escalations that where raised. During my time in this position, it saw me build fantastic relationships with not just colleagues but also customers and suppliers.

Insurance Consultant at QuickQuote Insurance (2012-08 – 2014-06)

My duties include, providing customers with a wide range of insurance quotations which is conducted over the phone, face to face and emails. I would also up sell various products on which I was highly trained on i.e., excess protection and breakdown cover. My job also includes reconciliation of both daily banking and petty cash, inviting all branch renewals, dealing with any customer complaints, ensuring a smooth running of the branch, working to deadlines and targets, and complying with the FCA guidelines.

Level 3 Diploma in Sustainable Recycling Activities (Supervisory) – CIWM (WAMITAB)

Level 3 Certificate in Principles of Sustainable Resource Management – CIWM (WAMITAB) Qualifications