Michelle Moore

I am a highly self motivated and reliable Partner with 37 years' service in the Partnership in both divisions of our business - John Lewis and Waitrose. In addition, I now have 3 years experience in the call centre as a Contact Centre Case Manager (remote/home worker). I am focused on providing a first class customer experience; resolving any queries, complications or issues that may arise.

I am very solution driven to provide extraordinary customer service. I am an excellent communicator with a confident telephone manner and a natural affiliation to customer needs. I offer an enthusiastic approach, combined with a genuine warmth and dedication to customer satisfaction.

I inspire confidence in the customer and among fellow Partner colleagues alike.

Case Manager - John Lewis & Partners - Wilmslow, Cheshire East

(2023-05)

• Same as previous role in the scheduling team, except now upskilled to deal with payments & orders tasks also.
• Now specialising in Windows Furnishing Fabrics as current area of expertise.

Case manager - John Lewis & Partners - Didsbury, Manchester

(2022-06 - 2023-08)

• Scheduling flooring fits for John Lewis customers. Liaising between the customer, fitter and sometimes estimator.
• Back office tasks including aftersales training.
• Problem solving/finding solutions to complaints.
• Delivering exemplary customer service by communicating effectively.

Operations Partner - John Lewis - Norwich

(2020-10 - 2022-06)

• Customer collection, car park including opening and closing, product stock enquiry including personal shopping.

Personal Stylist - John Lewis - Norwich, Norfolk

(2016-05 - 2020-10)

Qualified stylist, trained by the London College of Style - building and retaining a loyal client base; who return regularly for seasonal wardrobe refreshes, as well as special occasion guest outfits, and work wardrobes.

• Selling predominantly womenswear, but sometimes menswear on occasion. Styling mainly from fitting room advisory, including accessories. Fully qualified shoe fitter also.
• Partnervoice Representative for first floor.

Fashion advisor - John Lewis - Norwich, Norfolk

(2015-05 - 2016-05)

• Selling predominantly womenswear, but sometimes menswear on occasion. Styling mainly from fitting room advisory, including accessories. Fully qualified shoe fitter also.
• Partnervoice Representative for first floor.

Deputy Manager - Waitrose & Partners - Wymondham, Norfolk

(2005-02 - 2015-05)

• Responsible for a supermarket branch of approx. 270 Partners.
• Duty Manager
• Specialising in Customer Service which included: checkouts, welcome desk, Petrol station and Waitrose Deliver.
• Also, Food Service: front of house cafe, back of house Partner dining room, and food service counters (meat & fish, bakery, delicatessan, & hot food bar).
• Merchandise manager - ambient, fresh/chilled/frozen, and fruit, vegetables and horticulture.
• Including managing the Personnel function/office team. Pay budget/staffing. Due diligence.

Department Manager - John Lewis - Norwich, Norfolk

(1995-02 - 2005-02)

• DM, Menswear & Sports
• DM, Fashion Accessories - hats, handbags and ladies' and children's shoes.

A levels - English Literature, Classical Civilisation, and Law - Wymondham College (1989)