Michelle Sampson

Experienced and customer-focused Design Consultant and Showroom Sales professional with over 20 years' experience across kitchen, bathroom and bedroom design, showroom sales, customer service and relationship management. Currently working as a Design Consultant with Wren Kitchens, with strong experience in understanding customer requirements, creating personalised designs and guiding customers through the complete journey from initial enquiry to finished project. Proven ability to exceed sales and conversion targets, build lasting customer relationships and deliver high standards of service.

Friendly, creative and approachable, with excellent communication and active-listening skills. Highly organised and detail-oriented, with a genuine passion for transforming customers' ideas into practical, attractive spaces.

Design Consultant at Wren Kitchens (2026-03 – Present)

• Guide customers through the kitchen design process from initial enquiry and consultation through to completion.
• Listen carefully to customers' requirements, preferences and budgets to create personalised kitchen solutions.
• Produce creative and practical kitchen designs that make effective use of available space.
• Use specialist design software and product knowledge to develop detailed customer proposals.
• Build strong customer relationships through a friendly, professional and consultative approach.
• Work towards and exceed key sales and conversion targets.
• Provide a high level of customer service throughout the complete project journey.
• Maintain strong attention to detail to ensure designs and customer requirements are accurately captured.
• Manage customer expectations and communicate effectively throughout the design and purchasing process.
• Work collaboratively with colleagues and relevant teams to deliver a smooth customer journey.

Showroom Sales Manager at Bathroom Showroom, Cheltenham (2025-07 – 2026-02)

• Managed the day-to-day sales activity of a specialist bathroom showroom.
• Welcomed customers and provided professional consultations to understand their requirements, preferences and budgets.
• Supported customers throughout the design and purchasing process, from initial enquiry through to completion.
• Used strong product knowledge and creative thinking to recommend suitable bathroom solutions.
• Developed positive customer relationships and delivered a consistently high standard of customer service.
• Worked towards sales targets and contributed to the commercial performance of the showroom.
• Coordinated with suppliers and relevant parties to ensure orders and customer requirements were managed effectively.
• Maintained a professional, organised and customer-focused showroom environment.

Kitchen, Bathroom & Bedroom Design Consultant at Homebase (2014-01 – 2025-06)

• Managed customer enquiries and arranged professional design appointments.
• Conducted accurate home measurements and developed designs based on individual customer requirements.
• Consulted with customers to understand their preferences, needs and budgets.
• Created detailed kitchen, bathroom and bedroom designs using specialist CAD software.
• Worked towards and exceeded key performance measures, including sales and conversion targets.
• Built strong customer relationships through a friendly, knowledgeable and personalised approach.
• Used active listening to understand customers' ideas and translate them into practical designs.
• Applied creativity and attention to detail to maximise the potential of customers' available spaces.
• Managed customer projects from initial enquiry through to finished product.
• Liaised with customers, store support teams and suppliers to resolve order issues and maintain a smooth customer journey.

Inbound/Outbound Finance Sales Advisor at Shop Direct (2008-01 – 2014-12)

• Handled inbound and outbound customer calls within a busy call-centre environment.
• Assisted customers with orders, enquiries and product-related requirements.
• Built positive customer relationships through professional and effective communication.
• Worked within a target-driven sales environment.
• Used questioning and listening skills to understand customer requirements and provide appropriate support.

Junior Stylist at Michael's Hair Design (2000-01 – 2008-12)

• Started as an apprentice, combining practical workplace experience with weekly college study.
• Developed professional qualifications through structured apprenticeship training.
• Provided face-to-face and telephone appointment booking.
• Built strong communication and interpersonal skills through regular customer interaction.
• Used creativity and attention to detail to understand clients' requirements and deliver a positive experience.

CAD Kitchen Planning Course – City & Guilds (2022-11 – 2022-11)

Professional Hairdressing Qualifications – Michael's Hair Design (2000-01 – 2008-12)