Michelle Walker

Experienced Logistics and Operations professional with extensive experience across warehouse management, logistics coordination, transport operations, customer service and team leadership. Proven ability to manage warehouse workflows, transport schedules, operational compliance and large teams while maintaining high service standards and efficiency. Strong background coordinating high-volume operations, implementing processes, ensuring Health & Safety compliance and managing customer and stakeholder relationships across warehouse, distribution, automotive logistics and commercial environments.

Warehouse Manager (Part-Time Cover)

(2017-01 - 2025-01)

• Managed daily warehouse operations within a high-volume delivery and distribution environment.
• Coordinated inbound deliveries, parcel processing and external courier collections.
• Ensured accurate receiving, scanning, processing and dispatch of parcels.
• Maintained Health & Safety compliance and operational standards across warehouse activities.
• Supported operational continuity including technical troubleshooting and process support.
• Provided leadership and operational cover to maintain service delivery and workflow efficiency.

Office Manager - Koku-Ryu Martial Arts - Brigg

(2019-07 - 2022-01)

• Managed day-to-day club operations, administration systems and business processes ensuring smooth operational delivery.
• Oversaw membership administration, operational systems and customer service activities.
• Managed promotions and marketing initiatives to support member engagement and business growth.
• Coordinated ordering processes, stock requirements and sales activities.
• Led recruitment activities including onboarding and operational support.
• Maintained efficient management of all club operational processes and administrative functions.
• Supported continuous improvement across operational systems and service delivery.

Senior Group Manager (Part-Time) - Oriflame

(2008-01 - 2025-01)

• Managed customer orders, fulfilment, deliveries and end-to-end service processes.
• Handled cash management and banking activities.
• Coached and trained team members to improve performance.
• Built customer relationships and developed online sales channels.
• Coordinated product deliveries and customer fulfilment.

Logistics Coordinator / Executive Driver - NKL Automotive / BCA

(2013-10 - 2015-04)

• Coordinated daily transport operations for a driver fleet exceeding 100 drivers.
• Managed transport schedules, collections, delivery planning and operational documentation.
• Ensured compliance with operational procedures and Health & Safety requirements.
• Produced logistics reporting and supported operational planning.
• Delivered executive vehicle handovers for premium brands including Mercedes-Benz, Audi and BMW.
• Maintained high customer service standards across business and private clients.

Store Concession Development & Merchandising Manager (Temporary Contract) - Joe Davies (Manchester) Ltd - Nationwide

(2012-03 - 2013-01)

• Delivered nationwide concession development projects supporting new retail store openings and expansions.
• Planned and designed concession layouts to optimise presentation, customer flow and sales opportunities.
• Managed stock allocation and merchandising implementation across multiple retail locations.
• Worked closely with Store Directors to understand customer demographics and tailor product presentation accordingly.
• Conducted regular follow-up visits with in-store merchandising teams to maintain presentation standards and maximise performance.
• Monitored concession standards and implemented improvements where required.
• Reported directly to company directors on project progress, merchandising standards and operational delivery.

Store Manager - Swarovski - Leeds

(2011-07 - 2012-01)

• Managed operational performance, KPIs, merchandising standards and team development.
• Increased store turnover from £535k to £1.1m.
• Managed security, visual merchandising and performance targets.

Commercial Sales Manager - Harvey Nichols

(2008-02 - 2010-05)

• Managed multi-department operations and teams of 50+ employees.
• Managed annual sales performance of £4.2m.
• Coordinated operational planning across departments.
• Deputised for the General Manager when required.

Sales, Operations & Events Manager (Fixed-Term Contract) - Selfridges

(2007-08 - 2008-01)

• Led operational improvement and cultural change initiatives within a challenging Menswear department.
• Developed a cohesive and high-performing sales team, improving collaboration and performance standards.
• Worked cross-functionally with other departments to strengthen customer experience and increase cross-selling opportunities.
• Delivered a 15% increase in sales and profitability within six months through team development, operational improvements and commercial focus.

Assistant Department Store Manager / Buyer / Concession Manager - Esslemont & Macintosh - Aberdeen

(1996-02 - 2007-07)

• Managed a retail concession operation with responsibility for sales, merchandising, KPIs and budgets.
• Managed day-to-day concession performance with support of one part-time employee.
• Delivered customer service standards, sales performance and operational targets.
• Managed buying responsibility across Lingerie, Ladies Fashion covering three floors, and Millinery departments.
• Managed departmental sales performance, profit & loss, budgets and commercial targets.
• Led and developed a 30-person sales team.
• Managed supplier relationships, purchasing activities and stock procurement.
• Planned and delivered fashion shows, promotions and marketing initiatives to increase sales and customer engagement.
• Oversaw merchandising, stock control and inventory performance across departments.
• Analysed sales trends and customer demand to support buying decisions and profitability.
• Progressed into senior operational leadership role supporting overall store management.
• Regularly provided cover for the Store Director three days per week, ensuring operational continuity and management oversight.
• Supported management of a £39m annual store turnover operation.
• Managed Health & Safety compliance, KPIs, profit & loss, management teams and operational performance.
• Led managers and teams to deliver commercial, operational and customer service targets.
• Supported strategic planning and business performance reporting.

Sage Level 1

WSET Level 1

WSET Level 2

O Level - English O Level - Mathematics O Level - History O Level - German O Level - Geography O Level - Social Studies