Antoinette Murray

I am a diligent and highly motivated Credit Controller with over 15 years experience in Financial Services, dealing with both B2B and B2C collections. I am a committed and driven individual with strong communication skills, who thrives in a fast paced, multi-skilled environment. Proven track record in minimising bad debts and improving cash flow through effective Credit Control strategies and excellent negotiation skills.

I am unwavering in maintaining and creating relationships with existing and new Customers alike, through a consistently high level of Customer care. I have an excellent team spirit, and keen to be part of a new work environment that will allow me to further develop the skills I already possess, and give me the opportunity to learn new skills.

Travelling - Self-Employed - South East Asia

(2025-03)

Exploring South East Asia.

Credit Controller - Greenergy - Manchester

(2024-07 - 2025-01)

• Chased pre-paid Clients to ensure that payments were made in order for their fuel to be released.
• Monitored various Bank Accounts to confirm payments received, and that Ledgers are updated, so internal departments could distribute fuel.
• Provided manual reports to the Financial Team within Greenergy.
• Constant deadlines to be adhered to throughout the day, which impacted other departments if these were not met.
• Liaising with internal departments regarding Customers queries.
• Attention to detail required when providing manual reports, with forecasts of the Credit Control Financials.
• Reducing and reporting on the Aged Debt report.

Travelling - Self-Employed - South East Asia

(2023-12 - 2024-06)

Exploring South East Asia.

Senior Credit Controller - Law Debenture Investment Trust and Professional Services - Manchester

(2022-09 - 2023-12)

• Solely responsible for the collection of one of the business Key Stakeholders.
• Assisting colleagues with queries relating to payment queries.
• Weekly meetings with the Finance Director, and Heads of Departments delivering updates on the Ledger, including the Aged Debt.
• Updating Sage with Payments received.
• Chairing meetings and providing relevant updates to other members of the team.
• Assisting with other Entities in the business when required.

Travelling - Self-Employed - South East Asia

(2021-06 - 2022-07)

Exploring South East Asia.

Accounts Manager - JLA - Manchester

(2019-11 - 2021-06)

• Responsible for collection on your own Ledger, Valuing £1.4 Million.
• Targeted each Month on Collecting 90% of the Ledger.
• Call quality achieving 80% on calls listened too.
• Complex role. No two clients had the same contract, so knowledge of your Clients was paramount.
• Resolving queries, and making relevant amendments to their invoices.
• Reducing the Aged debt report.

Travelling - Self-Employed - South East Asia

(2017-05 - 2019-10)

Exploring South East Asia.

Credit Controller - Worldpay - Manchester

(2015-09 - 2017-04)

• Used various method payments to prepare, check and release payments in numerous currencies.
• Delivered, constructed and supported advice to Clients.
• Negotiating payment plans and Full and Final Settlements.
• Ensuring that Call quality targets were achieved.
• Striving to hit targets relating to the collection of debt.

Credit Controller - Scott Robert Group - Manchester

(2013-11 - 2015-08)

• B2B and B2C Collections.
• Working and achieving KPI's.
• Reporting to the Senior Management Team, and the Managing director.
• Managing a team of collectors and Administrators.
• Ensuring that a strict collection process is adhered to at all times.
• Providing daily and weekly reports to Clients.
• Instructing Doorstep Collection agents.
• Instructing Solicitors and providing regular updates.

Credit Controller - Churchwood Financial Debt Management - Stockport

(2007-05 - 2013-11)

GCSE - General Education - St Anne's R.C. High School Stockport A Levels - General Education - Aquinas College of Higher Education Stockport