Daisy Mathews

Customer focused retail professional with over 10 years experience across major high street retailers, including Boots, Sainsbury's, M&S, and H&M. Skilled in till and POS operation, visual merchandising, stock and inventory control, and building lasting customer relationships. A reliable, adaptable team member with a strong record of promoting products effectively, resolving customer queries, and maintaining high service standards in fast paced, target driven environments.

Customer Assistant - Boots

(2023-05)

• Deliver front line customer service, advising on product choices and resolving queries promptly.
• Replenish stock and assist with the set up of promotional and seasonal displays.
• Recommend products tailored to customer needs, supporting repeat business.
• Operate the till accurately, handling cash and card payments and processing returns.

Sales Assistant - M&S Retail

(2022-06 - 2022-12)

• Assisted customers on the shop floor and in fitting rooms, offering styling and product advice.
• Maintained stock presentation and replenished rails in line with visual merchandising standards.
• Processed sales, exchanges, and returns at the till point.

Sales Assistant - H&M Retail

(2022-04 - 2022-06)

• Supported customers with product selection and fitting room service during peak trading periods.
• Kept sales floor and stockroom organised, restocking lines throughout the day.

Supported Living Support Worker - Blossom HCG

(2021-06 - 2022-04)

• Provided compassionate care and promoted independence for residents with intellectual disabilities.
• Built trusted relationships with residents and families through clear, patient communication.

Customer Trading Assistant - Sainsbury's

(2018-09 - 2021-06)

• Advised customers on products and resolved queries across a busy trading floor.
• Managed stock levels, replenishment, and shelf presentation.
• Supported store security procedures, helping to minimise stock loss.

Customer Assistant - Monsoon Accessorize

(2017-09 - 2018-12)

• Provided styling advice and personalised product recommendations to customers.
• Maintained merchandising standards and processed till transactions.

NVQ Level 5 - Health and Social Care - Croydon College (2013)

NVQ Level 5 - Childcare - Kingston College (2006)