Minhajul Islam

Hospitality professional with experience as both Hotel Receptionist and Bartender, offering excellent guest service, strong communication skills, and the ability to manage diverse front-of-house operations. Skilled at multitasking in high-volume environments while maintaining a welcoming and professional atmosphere. Experienced hotel receptionist with a strong background in front desk operations, reservations, and guest relations.

Skilled in handling check-ins, bookings, and payments while delivering exceptional customer service in fast-paced hospitality environment. Recently qualified and fully licensed by the Security Industry Authority as a SIA Licensed Security Officer (Door Supervisor), having successfully completed all required training. Highly motivated to begin security career and apply knowledge of safety procedures, conflict management, access control, and customer service.

Reliable, observant, and able to remain calm under pressure, with a strong commitment to maintaining a safe and secure environment across a variety of settings.

Receptionist/Bartender - Hilton London Gantry-London - London

(2024-02 - 2025-08)

A highly motivated and experienced professional with a strong background in reception, bartending, and food & beverage roles. Proven ability to deliver exceptional customer service, demonstrated by consistently positive feedback and improved customer satisfaction metrics.

• Delivered professional and welcoming customer service as the first point of contact for guests, both at reception and the bar.
• Prepared and served a wide range of beverages, including cocktails and non-alcoholic drinks, while maintaining quality and consistency.
• Processed cash and card transactions accurately using POS and booking systems.
• Promoted hotel facilities, events, and bar specials, contributing to increased sales and guest satisfaction.
• Resolved guest complaints and requests promptly and professionally, ensuring a positive experience.
• Assisted in opening and closing duties, including stock management, reporting, and preparing the front desk and bar for service.
• Supported events, private functions, and high-volume service periods with flexibility and teamwork.

Receptionist Front Office - EASYHOTEL SOUTHKENSINGTON - South Kensington

(2022-01 - 2023-12)

Receptionist/front office for EasyHotel in South Kensington, working day and night shifts which are 12 hours a shift.

• Customer Interaction (face to face & telephone).
• Answering the switchboard, taking messages, and transferring calls.
• Using Choice Advantage PMS (Check In / Check Out, reports (Opera system knowledge).
• Proactively sell all services and facilities available to guests using the hotel.
• Prepare guest folios, processing payments, cash, credit card and invoice.
• Make reservations via internet bookings, directly with guests either face to face or via telephone.
• End of Day banking and preparing reports for management.
• Conduct show rounds of guest's bedrooms and meeting rooms.
• Assist colleagues in F&B outlets as / when required.
• Complete H&S checks throughout shift.
• Maintain a professional image on duty, including a polite and courteous manner, cheerful disposition, and punctuality.
• Speaking to internal teams and answering employee questions (Head Office or HR Customer Service Representatives).
• Cancelling services and processing refunds for customers.
• Handling employee misconduct (Support Team Managers).

Administrator, HSLT CHARITY - HUMANITARIAN & SAVING LIVES TRUST

(2020-03 - 2021-12)

Working as part of a team providing centralised Administrative, data input, information, and related support services within the centre. Providing clerical support to the manager and other staff as appropriate.

• Greet fundraisers, conduct tours as needed, provided basic information to visitors.
• Handle daily staff scheduling.
• Typing documents and disseminating information.
• Process maintenance requests, substituting for manager as needed.
• Assist in opening and closing procedures at the facility.
• Acted as initial point of contact for inquiries and requests and directed people to those who could be of assistance.
• Provided information regarding programs, policies, and procedures to internal and external contacts.
• Answering the telephone, taking messages, filing and photocopying.
• Assisting with the completion of weekly payroll.
• Monitoring the staff logging in and out of calls.
• To undertake all other duties necessary to the main purpose of my job.
• Daily processing of admin emails.
• To cover adhoc admin duties as and when required.
• Meet and greet office visitors.
• Responding to and logging customer enquiries and complaints, in a timely manner.
• Providing administrative support to the office team.

GCSE's - English Maths and Science