Personal Assistant at Houlihan Lokey (2024-12 – Present)
Provide dedicated business and personal support to two Managing Directors within the Financial Sponsors team, anticipating their needs and ensuring priorities are managed efficiently.
- Supporting a Managing Director during his promotion by successfully managing increased client activity, business development commitments and executive priorities throughout a key period of transition
- Coordinate complex diaries, scheduling an average of 10–15 meetings each week, proactively identifying scheduling conflicts, balancing changing priorities and ensuring efficient use of executive time
- Arrange international travel, accommodation, ground transportation and detailed itineraries, ensuring seamless business travel and logistics
- Plan and deliver bespoke client hospitality experiences for 6–26 attendees, managing end-to-end logistics, coordinating invitations, event campaigns, RSVPs, venues, suppliers, catering, invoices and on-the-day delivery
- Liaise with Marketing, Legal and Compliance to ensure all communications, documentation and attendee registrations are completed accurately
- Maintain accurate client information across Salesforce, LinkedIn and internal client trackers, updating contact records, preparing client biographies and monitoring client interactions to support business development and relationship management
- Process expenses, reconcile bank statements, investigate discrepancies and ensure accurate financial records and compliance
Personal Assistant at HSBC (2020-02 – 2024-12)
Provided executive support to the Global Head, Managing Director, Directors and the wider Financial Sponsors team. During a five-month team vacancy, supported up to five senior stakeholders while maintaining a high standard of service.
- Managed high-volume executive diaries, coordinating multiple meetings each day, resolving scheduling conflicts and ensuring executives remained on schedule
- Coordinate complex international travel across multiple destinations, producing detailed itineraries and contingency plans while responding proactively to changing executive priorities
- Acted as the main point of contact between senior stakeholders, assistants and internal teams, ensuring effective communication and smooth day-to-day operations
- Onboarded new joiners by arranging building passes, IT equipment, desk allocation, lockers, company policies and office procedures
- Managed business administration, including expenses, IT and facilities requests, visa applications and compliance processes
- Developed a meeting tracker and follow-up log, and served on the UK Assistant Network, organizing networking and learning events for assistants across the business
- Supported the London LGBTQ+ Employee Resource Group (ERG), helping organize employee engagement and inclusion events
Executive Receptionist at HSBC (2016-10 – 2020-02)
- Managed front-of-house operations on HSBC's executive floor, delivering a professional experience for senior executives, clients and VIP visitors
- Coordinated meeting rooms, visitor access and security procedures, ensuring meetings and executive visits ran smoothly
- Represented HSBC during high-profile client meetings and events, and delivered tours of the headquarters to clients and visitors
- Trained new team members, promoting consistent service standards and operational excellence
- Recognised with multiple internal awards for service excellence, teamwork and outstanding customer service
Reception Supervisor at DoubleTree Hilton, Canada Water (2013-10 – 2025-01)
Progressed from Night Auditor to Receptionist and then Reception Supervisor within three years, before continuing in the role on a part-time basis alongside my banking career.
- Supervised and developed a team of 10 receptionists, ensuring smooth day-to-day operations in a busy 386-room hotel
- Delivered exceptional customer service, resolving guest issues and managing complex situations, including overbookings and emergency scenarios
- Trained, coached and motivated team members to maintain high service standards and contribute to a positive guest experience
- Increased monthly revenue by 10–15% through upselling initiatives and service improvements
Tour Coordinator (Freelance) at WeRoad (2025-01 – Present)
Manage end-to-end international travel logistics for group tours, coordinating suppliers, budgets, transport and customer experience while responding quickly to changing circumstances and operational challenges.
- Maintain an average tour rating of 9.89/10
Italian Tutor at Preply (2022-01 – Present)
Deliver tailored learning programmes to learn Italian
Volunteer at Various
- Children's reading program (Bookmark)
- Youth mentoring (The Kids Network)
- Teaching Assistant for children's class in performing arts (Anna Fiorentini Foundation)
