Mmesoma Joyce
Virtual Assistant and Customer Support Agent
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About
Highly organized and results-driven Virtual Assistant and Customer Support Agent with over 3 years of experience providing administrative support, managing schedules, and delivering excellent customer service. Skilled in handling emails, scheduling appointments, coordinating travel plans, and resolving customer inquiries with professionalism and empathy. Adept at using digital tools to streamline workflows and improve efficiency.
Experience
Administrative Support at G2 Product Analysis (2023-11 – 2024-09)
- Supported day-to-day office operations, including filing, invoicing, and document preparation.
- Managed incoming calls, emails, and requests, ensuring quick turnaround time.
- Assisted in onboarding new clients and maintained accurate customer records.
Virtual Assistant / Customer Support Agent at Freelance / Upwork / Digital Witch Academy (2022-01 – 2023-09)
- Responded to customer inquiries via email, chat, and phone, ensuring timely and accurate resolution.
- Managed executive calendars, scheduled meetings, and coordinated international travel.
- Organized digital files, tracked deadlines, and prepared professional documents.
- Maintained customer satisfaction ratings through clear communication and proactive support.
Education
NCE in Accounting Education – Federal College of Education, Asaba, Delta State (2015-09 – 2018-09)
