Mo Bella

Customer-focused library and supervisory professional with two years of paid experience as a Library Assistant and nine years in a busy service environment. Experienced in welcoming visitors, answering enquiries, organising stock, supporting public computer use, completing routine administration and maintaining safe, presentable public spaces. Confident communicating with people from varied backgrounds, resolving problems calmly and supporting colleagues to keep services running smoothly.

Library Assistant - Shirley Library

(2015-07 - 2017-06)

• Welcomed library visitors and responded to enquiries in a friendly and professional manner.
• Helped customers locate books, resources and other library services.
• Shelved and organised books while maintaining tidy, attractive displays.
• Assisted customers with public computers and basic IT queries.
• Completed routine administrative tasks and supported the smooth daily operation of the library.
• Worked effectively with colleagues to provide a helpful and inclusive service to the local community.

Customer Service Supervisor and Delivery Driver - Domino's Pizza

(2017 - 2026)

• Provided professional customer service, handled enquiries and resolved complaints calmly during busy periods.
• Supported and supervised colleagues, prioritised tasks and helped daily operations run efficiently.
• Processed orders and payments accurately and maintained organised service records.
• Maintained a clean, safe and welcoming environment while following company procedures.
• Worked reliably both independently and as part of a team, adapting to changing customer and operational needs.

Level 3 - Business Studies - London South East Colleges