Moetez Wechtati

Strategic professional focused on enhancing operational processes and driving customer satisfaction. Utilises data-driven insights to implement effective solutions, ensuring timely delivery of goods and services. Engages with stakeholders to align transport operations with business objectives and customer demands.

Hardworking team player with background in automotive and transport industries. Experienced running projects smoothly to achieve maximum production whilst complying with strict health and safety standards. Transport planning professional with solid background in managing urban transport projects, coordinating with local authorities, and optimising traffic flow.

Expertise in developing sustainable transport solutions, conducting feasibility studies, and implementing policy recommendations to improve public transport systems.

Transport and logistics team manager - HGVC Training Services - London, London

(2023-10)

• Dispatched transport personnel and vehicles to fulfill resupply requirements.
• Managed daily operations within the transport department, optimizing routes for efficiency and cost-effectiveness.
• Managed budget for transport operations, closely monitoring expenditure and implementing cost-saving measures without compromising service quality.
• Liaised with suppliers and customers on distribution of outward goods.
• Led a team of drivers and logistics personnel, providing training and performance evaluations to maintain high service standards.
• Reviewed and updated transport policies and procedures, ensuring alignment with current regulations.
• Managed a team of drivers, motivating and leading them to achieve departmental targets and objectives.
• Coordinated with HR to recruit, select, and onboard new transport operations staff, ensuring a skilled and motivated workforce.
• Responded to customer enquiries and complaints, resolving issues promptly to maintain high levels of customer satisfaction and loyalty.
• Developed and monitored key performance indicators KPIs to assess operational efficiency and implement continuous improvement initiatives.
• Maintained outstanding relationships with transportation companies to obtain best prices for courier costs.
• Utilized technology solutions, such as route planning software and vehicle tracking systems, to enhance operational efficiency and data accuracy.
• Facilitated regular team meetings to communicate company objectives, operational changes, and solicit feedback from staff.
• Collaborated with sales and marketing teams to align transport operations with business growth strategies and customer demand.
• Spearheaded sustainability initiatives within the transport department, reducing carbon footprint through eco-friendly practices and vehicle choices.
• Coordinated cross-functional teams to ensure timely delivery of goods, overcoming logistical challenges and meeting tight deadlines.
• Coordinated transport schedules and routes, optimizing for time and fuel efficiency across the fleet.
• Scheduled transportation of outgoing goods to meet customer requirements.
• Recorded purchases and supply movements to maintain accurate records.
• Resolved customer complaints promptly and professionally, maintaining high levels of customer satisfaction and loyalty.

Transport Assistant Manager - Poundland Distribution Centre - Harlow

(2021-07 - 2023-09)

• Updated clients on transport time, order process and promptly reporting delays when required.
• Coordinated forwarding transportation with external contractors.
• Used safe driving practices at all times when operating vehicles.
• Book Vehicles for MOT
• Delivered goods and services to customers on time and made sure they were in excellent condition.
• Negotiated contracts with suppliers to establish quality, cost and delivery requirements.
• Conducted regular safety audits and risk assessments to comply with legal and company standards.
• Developed comprehensive vehicle defect reporting system, regularly monitoring and auditing efficiency.
• Created and managed budgets for improved cost control.
• Took bookings for deliveries through phone and email, documenting orders for scheduling.
• Created clear and concise tracking spreadsheets and databases to inform KPI reports.
• Implemented product storage and flow strategies for minimal delays in fulfilling demand.
• Empowered all staff to be able to work safely and efficiently by developing company driver training program.
• Oversaw compliance with transport legislation, maintaining records for inspections and licenses.
• Negotiated contracts with suppliers and service providers, securing cost-effective solutions for the transport department.

Transport team manager - Kluman and Balter - Waltham Abbey, Essex

(2018-09 - 2021-07)

• Managed a team of drivers, motivating and leading them to achieve departmental targets and objectives.
• Updated clients on transport time, order process and promptly reporting delays when required.
• Directed daily operations to achieve maximum efficiency and productivity.
• Managed delivery schedules by assigning transport routes to staff and organizing delivery times.
• Coordinated transport schedules and routes, optimizing for time and fuel efficiency across the fleet.
• Developed strong working relationships with colleagues across business at all levels to communicate transport department requirements and needs.
• Resolved logistical issues promptly, minimizing disruption to services and maintaining high levels of customer satisfaction.
• Recorded purchases and supply movements to maintain accurate records.
• Managed fuel consumption effectively, planning routes to reduce costs and environmental impact.
• Managed fleet of 38 vehicles, planning routes and timings to maximize adherence to schedule.
• Prepared loads for shipment by coordinating deliveries, planning routes and scheduling drivers.
• Managed tight delivery schedules, efficiently planning routes to guarantee timely delivery of goods to destinations.
• Adhered to weight limits and road restrictions, planning routes accordingly to avoid penalties.
• Managed budgeting and financial planning for the F and B department, ensuring cost-effectiveness and profitability.
• Monitored and maintained compliance with transport regulations, safety standards, and company policies.
• Managed supply chain staff hiring, onboarding, training and appraisals.
• Kept delivery operations running smoothly, efficiently by monitoring operations and traffic reports.
• Investigated accidents and incidents within the transport operation, implementing measures to prevent future occurrences.
• Conducted regular internal audits to identify compliance risks and formulated mitigation strategies.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.
• Engaged with customers to better understand needs and deliver excellent service.
• Met schedule using excellent planning and coordination skills.
• Prepared range of written communications, documents and reports.

Transport Team manager - Brakes - Harlow

(2016-01 - 2018-08)

• Inputting driver adjustments and credits.
• Investigating adjustment queries.
• Filing and preparing paperwork for dispatch.
• Action collection notes and notifications.
• Dealing with driver and customer issues by phone or emails.
• De-briefing drivers.
• Proactively inform customers of any delivery service issue.
• Handling calls in a polite and empathic manner.
• Negotiate solutions to complex delivery issues to meet both customers and Brakes needs.
• Liaise with other departments to ensure corrective action is taken on delivery issues and follow up to ensure delivery.
• Ensure all customer delivery queries/complaints are properly documented using the appropriate customer services database.
• Identify and present the need for new or improved customer service and operational process solutions.
• Train nominated colleague as cover for holidays and peak times.
• To deliver excellent customer service & teamwork.
• Proactively informing customers of any issues and ensuring that all incoming delivery queries are handled promptly and to the customer's satisfaction.
• Working knowledge of SAP.
• Conducted regular performance evaluations, providing constructive feedback and personalized development plans for team members.
• Facilitated weekly team meetings to discuss progress, address challenges, and set actionable goals for upcoming projects.
• Supported employee morale and well-being by developing positive practices centered on career development and individual job satisfaction.
• Managed a team of drivers, motivating and leading them to achieve departmental targets and objectives.
• Directed daily operations to achieve maximum efficiency and productivity.
• Managed delivery schedules by assigning transport routes to staff and organizing delivery times.
• Coordinated transport schedules and routes, optimizing for time and fuel efficiency across the fleet.
• Developed strong working relationships with colleagues across business at all levels to communicate transport department requirements and needs.
• Resolved logistical issues promptly, minimizing disruption to services and maintaining high levels of customer satisfaction.
• Updated clients on transport time, order process and promptly reporting delays when required.
• Communicated with clients about project expectations and goals to deliver satisfying outcomes.
• Set up and maintained traffic control devices such as cones, barriers, and signs, adhering to safety regulations.
• Documented all operational activities and incidents accurately for record-keeping and analysis.
• Promoted awareness of road safety measures among the public and within the team.