Mashud Hasan

I am a highly motivated individual with a strong work ethic, who takes pride in delivering high-quality work that positively impacts others. I am versatile and adaptable, capable of fulfilling a range of responsibilities. With my attention to detail, organizational skills, and ability to work under pressure, I am confident that I can excel in this role.

Supervisor - Black Sheep Coffee

(2023-11 - 2024-11)

• Checking in on and delegating daily tasks to staff
• Experienced in making sure all new stock has been processed on the system and all old stock added to wastage
• Familiar with daily checks such as round the clock cleaning, fridge/freezer temperature, pest checks, CCTV
• Effective at delivering a high standard of service to coffee shop customer
• Ordering food, alcohol, and cleaning supplies
• Ensuring prompt and friendly customer service
• Maintaining quality and service standards
• Ensuring all staff are knowledgeable about menu offerings and individual ingredients
• Maintaining good relationships with suppliers
• Meeting quarterly budgets and quotas
• Reducing operational costs
• Interacting with restaurant guests to gauge satisfaction and improve customer service
• Responding to customer feedback and resolving conflicts effectively

Shop Manager - Monsoon Grill

(2020-01 - 2021-12)

• Proficient in managing daily operations of a store, supervising staff, and ensuring safety regulations are followed
• Experienced in conducting market surveys to maximise store profits and increase store traffic
• Skilled in opening the store, unloading stock, prepping food, and interacting with customers
• Proven ability to ensure the store front is appealing to customers in terms of pricing and display
• Strong communication and human relations skills developed through conflict resolution and working with a diverse group of staff members
• Effective organisational skills to maintain a well-run store
• Ability to prioritise tasks and manage time efficiently to ensure productivity and profitability
• Demonstrated ability to adapt to changing situations and respond to unexpected challenges in a fast-paced environment

Infrastructure Technician Apprenticeship - BVR Group - London

(2018-03 - 2019-09)

• Proven experience in troubleshooting and solving technical issues for clients, both on-site and remotely
• Skilled in building laptops and PC's, updating and installing software and hardware
• Proficient in providing 1st, 2nd, and 3rd line help support on the Helpdesk
• Excellent communication and customer service skills developed through interacting with clients to provide technical support
• Ability to travel around London and work on-site as a technician
• Successfully completed a Level 3 IT apprenticeship through QA Apprenticeships while gaining five IT qualifications
• Detail-oriented with a commitment to accuracy and problem-solving
• Demonstrated ability to work independently and as part of a team to meet client needs and exceed expectations

Steward - Events and Exhibition Partnerships

(2017-06 - 2017-12)

• Proven experience in providing excellent customer service by assisting customers with directions and general information
• Skilled in securing areas and controlling the flow of customers to ensure a safe and comfortable environment for all visitors
• Proficient in responding to emergencies such as lost children, medical situations, and potentially violent incidents
• Demonstrated ability to handle challenging situations and maintain a calm demeanour under pressure
• Exceptional conflict resolution skills developed through dealing with difficult customers
• Highly adaptable and able to think on my feet to solve problems quickly and effectively
• Strong interpersonal skills and the ability to communicate clearly and effectively with customers and colleagues
• Ability to work well under pressure and in a fast-paced environment
• Committed to ensuring customer satisfaction and exceeding expectations

Level 3 Infrastructure Technician - IT - QA Apprenticeships (2018-03 - 2019-09)

Level 1 in Sports Leadership - Sports Leadership - Sports Leaders UK (2016-06)

Level 2 with Distinction ECDL - IT Application Skills - BCS (2016-06)

GCSE - General Education - Swanlea Secondary School (2011-06 - 2016-06)