Customer Advisor & Shift Support - M&S Food
(2021-01)
- Facilitated onboarding and peer-to-peer training for 5+ new team members, reinforcing organisational workflows and workplace safety codes to accelerate adaptation.
- Coordinated daily floor operations and shift priorities during high-volume trading windows, supporting management in maintaining efficient team performance.
- De-escalated workplace challenges and customer disputes through active listening and solution-focused mediation, resolving issues professionally and reducing escalation.
- Audited daily financial activity and maintained compliance with health, safety and GDPR protocols, reconciling up to £10,000+ while protecting sensitive information.
- Aligned inventory execution with performance requirements by communicating across 2 stakeholder groups — store management and logistics — supporting consistent regional retail delivery.
Support Assistant - Tutoring Centre
(2018-01 - 2021-12)
- Managed confidential student profiles and attendance records across 3 years, applying information-security procedures to maintain accurate and protected records.
- Translated complex academic guidance into structured learning objectives for children and teenagers, improving accessibility through clear communication and patient support.
Work Experience - Restaurant
One-week placement
- Supported rapid-turnaround commercial operations during a two-week placement, developing time management, adaptability and performance-under-pressure skills.
Entrepreneurship & Innovation Job Simulation - City of Moreton Bay
(2025-03-05 - 2025-03-05)
- Completed a virtual job simulation focused on entrepreneurship and innovation, demonstrating commercial awareness and an interest in developing business-focused problem-solving skills.
Career Readiness Job Simulation - National Urban League
(2025-03-04 - 2025-03-04)
- Completed a virtual job simulation focused on career readiness, strengthening professional development, workplace awareness and employability skills.
Sales Job Simulation - PepsiCo
(2025-03-04 - 2025-03-04)
- Completed a virtual job simulation focused on sales, demonstrating interest in commercial environments, customer-focused communication and sales development.
