Mohammed Sufian

Facilitated onboarding and peer-to-peer training for 5+ new team members, reinforcing organisational workflows and workplace safety codes to accelerate adaptation. Coordinated daily floor operations and shift priorities during high-volume trading windows, supporting management in maintaining efficient team performance. De-escalated workplace challenges and customer disputes through active listening and solution-focused mediation, resolving issues professionally and reducing escalation.

Customer Advisor & Shift Support - M&S Food

(2021-01)

• Facilitated onboarding and peer-to-peer training for 5+ new team members, reinforcing organisational workflows and workplace safety codes to accelerate adaptation.
• Coordinated daily floor operations and shift priorities during high-volume trading windows, supporting management in maintaining efficient team performance.
• De-escalated workplace challenges and customer disputes through active listening and solution-focused mediation, resolving issues professionally and reducing escalation.
• Audited daily financial activity and maintained compliance with health, safety and GDPR protocols, reconciling up to £10,000+ while protecting sensitive information.
• Aligned inventory execution with performance requirements by communicating across 2 stakeholder groups — store management and logistics — supporting consistent regional retail delivery.

Support Assistant - Tutoring Centre

(2018-01 - 2021-12)

• Managed confidential student profiles and attendance records across 3 years, applying information-security procedures to maintain accurate and protected records.
• Translated complex academic guidance into structured learning objectives for children and teenagers, improving accessibility through clear communication and patient support.

Work Experience - Restaurant

One-week placement

• Supported rapid-turnaround commercial operations during a two-week placement, developing time management, adaptability and performance-under-pressure skills.

Entrepreneurship & Innovation Job Simulation - City of Moreton Bay

(2025-03-05 - 2025-03-05)

• Completed a virtual job simulation focused on entrepreneurship and innovation, demonstrating commercial awareness and an interest in developing business-focused problem-solving skills.

Career Readiness Job Simulation - National Urban League

(2025-03-04 - 2025-03-04)

• Completed a virtual job simulation focused on career readiness, strengthening professional development, workplace awareness and employability skills.

Sales Job Simulation - PepsiCo

(2025-03-04 - 2025-03-04)

• Completed a virtual job simulation focused on sales, demonstrating interest in commercial environments, customer-focused communication and sales development.

BSc (Hons) - Criminology - University of Westminster (2022-01 - 2026-01)

Sixth Form - LA SWAP, Highgate (2020-01 - 2022-01)

GCSEs