Mollie Walker

Highly organised and reliable professional with extensive experience across office administration, customer service, reception, coordination and healthcare operations. Experienced in fast-paced environments, handling confidential information, managing rotas and schedules, supporting managers and teams, communicating professionally and providing efficient administrative support. I am currently working as a GP Surgery Receptionist at The Gables Surgery and am looking to develop my career further within administration.

I am open to opportunities across different industries and bring strong organisational, communication, customer service and problem-solving skills, together with the ability to work accurately under pressure.

GP Surgery Receptionist | Bank / Temporary - The Gables Surgery

(2026-02)

Manager: Melanie Billany | Email: Melanie.billany2@nhs.net

• Act as the first point of contact for patients, families and carers by telephone and face-to-face.
• Handle enquiries and concerns professionally, sensitively and confidentially.
• Liaise with consultants, nurses, medical and nursing students and external departments.
• Maintain and file notes accurately while ensuring confidentiality is maintained.
• Participate in Quality and Safety meetings and support the smooth running of the practice.

Receptionist / Secretarial Office Administrator - Harry's Cars, Billericay

(2024-05 - 2026-02)

Manager: Jason Rood | Email: sales@harryscars.com

• Provided full secretarial and administrative support to the manager.
• Typed and processed letters and correspondence accurately and efficiently.
• Acted as a first point of contact for clients and handled telephone and face-to-face queries.
• Managed the manager's diary for annual leave.

Medical Staffing Coordinator - Queen's Hospital, Romford

(2021-04 - 2024-05)

Manager: Armani Burke | Email: Armani.burke@nhs.net

• Managed on-call surgical rotas for consultants and junior doctors.
• Coordinated cover for sickness, annual leave and rota gaps.
• Liaised with bank partners and agencies to arrange medical cover.
• Added agency and bank shifts up to six weeks in advance.
• Monitored sickness and absence using HealthRoster and escalated breaches to management.
• Oversaw annual leave requests to help maintain safe staffing levels.
• Submitted clinic cancellation forms in line with notice requirements.
• Attended Quality & Safety, Business, LFG and departmental meetings; took accurate minutes and followed up actions.

Ward Clerk / Receptionist - King George Hospital, Ilford

(2018-06 - 2021-04)

Manager: Tameka Taylor | Email: tameka.taylor@nhs.net

• Worked on the Surgical Assessment Unit (SAU).
• Answered telephones and acted as a first point of contact for patients and relatives.
• Maintained and filed patient notes accurately.
• Ordered stationery and ward supplies.
• Attended daily ward rounds and recorded patient updates.
• Supported clinical staff with administrative tasks.

Healthcare Assistant - Queen's Hospital, Romford

(2018-01 - 2018-06)

Manager: Angela Okyere | Email: Angela.okyere@nhs.net

• Provided direct patient care on a surgical ward.
• Assisted patients with personal care, mobility and toileting.
• Took and recorded patient observations.
• Escorted patients to scans and procedures.
• Made beds and maintained ward cleanliness.
• Chaperoned doctors during examinations.

Ward Clerk / Receptionist - Queen's Hospital, Romford

(2017-04 - 2018-01)

Manager: Angela Okyere | Email: Angela.okyere@nhs.net

• Provided administrative support on a surgical ward.
• Answered phones and liaised with families and patients.
• Filed medical notes and managed documentation.
• Attended ward rounds and updated patient information.
• Arranged follow-up appointments.

Switchboard Operator - Sodexo – Queen's Hospital, Romford

(2015-04 - 2017-04)

• Answered and transferred high volumes of calls.
• Managed and updated on-call rotas.
• Handled emergency calls and escalated appropriately.
• Logged and resolved issues with on-call DECT phones.
• Ensured smooth communication across hospital departments.

Hairdressing Levels 1, 2 & 3 - Ardleigh Green College

Functional Skills Maths Levels 1 & 2 - Ardleigh Green College

Functional Skills English Levels 1 & 2 - Ardleigh Green College

Emerson Park School (2005 - 2009)