Molly Fallows

Receptionist Experience (College Practical Training)

Talent

Woodford GreenMember since October 20, 2026

MS Office including Word, Excel and PowerPointDistribution SoftwareExcellent Customer service, proven record exceeding customer expectationsStrong interpersonal skills with the ability to communicate effectively at all lPossess to a professional and proactive approach to workAbility to prioritise multiple tasks in a timely mannerSelf confidenceClear communication skills

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About

A friendly and professional individual with customer service experience and a growing background in administration and business support. Experienced in front-of-house roles, handling enquires, working under pressure, and providing a positive first point of contact. Recently completed introductory courses in Bookkeeping and Business Administration, with a solid academic foundation including nine GCSEs with high grades in English Language, English language, and Business.

Highly organised, adaptable, and eager to develop a career in reception or administrative work, bringing strong communication skills, attention to detail, and a positive, team-focused attitude. I am a quick learner who is eager to gain new skills and develop a long-term career. I am ready to be committed to the job.

Experience

Receptionist Experience (College Practical Training) - New City College – Ardleigh Green Campus - Ardleigh Green Road, Hornchurch Essex, RM11 2LL

(2021-01 - 2021-02)

Dealing with customers – Welcoming clients, visitors and staff. Taking orders, pro digital transactions,
Directing clients to the appropriate appointments
Answering phone calls, forwarding phone calls, responding to general enquiries
Managing complex appointments schedules
Sales – upselling beauty products or treatment packages to boost overall sales. Enc premium treatments packages.
Consultations – Answering preliminary questions about treatments via phone calls
Confirmation – Contacting clients to confirm upcoming appointments, updating rec consent forms
Cleaning & Organizing – Ensuring the desk, waiting areas and retail displays are o fully restocked.
Teamwork – Assisting the management team with keeping track of retail inventory
Organizing the books -

Bartender/Waitress - Bretons Manor - Rainham Road, Hornchurch Essex, RM13 7LP

(2021-06 - 2021-08)

Dealing with customers – taking orders and payments, serving in a polite and timely manner
Scheduled and confirmed bookings via phone with attention to customer needs
Ensured clean environment as well as supplies
Monitored inventory and reported low stock to management
Restocked supplies and maintained appropriate stick levels
Trusted with key holder responsibilities appropriate stock levels