Morag McKenzie

Front of House Administrator

Talent

GBMember since September 24, 2026

Excellent verbal and written communication skillsComputer literate and competent user of all Microsoft Office applicationsExcellent cleaning and health and safety skillsExtensive cash handling skillsExcellent understanding of creating and maintaining of financial recordsExcellent organisational skillsAbility to empathise and build rapport with clients, colleagues and outside agenEnthusiastic team member and able to motivate othersCan prioritise workload and make decisions without supervisionExcellent professional telephone manner

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About

I am a hardworking and reliable individual with extensive customer service experience. I have exceptional planning and organisational skills, and am adept at working on my own initiative and as part of a team. I am conscientious, flexible and have a proven ability to work under pressure and to strict deadlines.

I have excellent communication skills, a positive attitude, and pay attention to detail. I am also enthusiastic and dedicated to giving an excellent service to the public and colleagues alike.

Experience

Front of House Administrator - Complete Hair and Beauty

(2026-06 - 2026-07)

Booking appointments
Opening salon
Answering telephone and email, and social media correspondence
Seating clients
Stock control
Ordering stock
Managing appointment book
Cleaning salon

Room Attendant - Novotel

(2026-05 - 2026-05)

Deep cleaning hotel rooms following COSHH standards
Replacing linens and towels
Replacing items such as beverage products, soaps etc
Stocking housekeeping trolley
Hoovering and floor cleaning

Team Member - Cove

(2025-06 - 2026-04)

Opening and closing store
Serving customers
Basic food preparation
Processing payments
Front of house in restaurant
Serving at pass
Preparation for service
Cleaning of kitchen, restaurant, and takeaway
Bar work
Assisting host stand
Working in local shop: processing payments, stocking shelves, opening store, interacting with customers, cleaning store
Kitchen porter work

Retail Assistant - The Name Shops

(2024-10 - 2024-12)

I enjoyed working seasonally in this children's clothes store as I was entrusted with a more senior role of opening the store when required, and I was able to build on my customer service skills whilst also building on general housekeeping skills.

Opening store
Sweeping and mopping floors, and polishing of displays, and sanitising work stations
Emptying bins
Organising displays
Embroidery work
Cash handling

Dental Nurse/Receptionist - Milngavie Dental Care

(2024-04 - 2024-05)

I enjoyed working here as I gained extensive cleaning, health and safety skills, and customer service experience.

Vacuuming, mopping, and sanitising the surgery and receptionist area daily
Replenishing cleaning and dental equipment stocks daily
Emptying bins
Sanitising dental utensils and equipment after every appointment daily
Dental Nurse
Reception Duties
Booking Appointments
Processing payments and cashing-up

Operations Assistant - The Range

(2022-08 - 2022-11)

General housekeeping
Assisting customers in shop floor
Arranging reports
Cash office duties
Updating systems
Assisted Operations Manager with payroll

Hotel Receptionist - West Highway Hotel

(2021-08 - 2021-12)

I enjoyed working as part of a team here, and built on my customer service and hospitality skills.

Answering telephones
Email correspondence
Taking hotel and event bookings
Checking in and out guests
Processing card payments
Arranging guest transport

Market Service Owner - Diageo

(2019-05 - 2019-09)

I enjoyed working at Diageo and gained a wealth of experience in the beverage industry.

Participated in cocktail mixology classes
Instructing bottling factories on bottling of products
Co-ordinating supply chain to various Asia Markets
Booking freight
Order management on SAP system
Generating invoices
Creating customs documentation
Maintaining tracking spreadsheets
Creating purchase orders
Dealing with international clients via telephone, email, and video conferencing

Quality Administrator - Marlins

(2018-02 - 2019-03)

Monitoring learning course material and international testing centres
Booking tests
Invigilating tests
Stock management of course material and sending courses to clients
Booking meeting rooms
Attending meetings
Invoicing
Processing payments and monitoring repeat payments
Organising staff expenses
Organising staff travel
Updating and approving team hours for payroll
Maintaining finance reports
Quality control of systems and data

Accounts Administrator - Doree Bonner

(2017-01 - 2018-01)

I gained a wealth of experience in this finance focused, but varied role, and had the opportunity to develop many of my skills.

Bank reconciliation
Invoicing
Processing payments
Maintaining accurate records
Sales and month end reports
Responsible for incoming and outgoing mail
Giving quotes
Booking appointments and surveys
Corresponding with despatch departments regarding deliveries and stock
Answering telephones and emails

Unit Co-ordinator - Golden Jubilee Hospital

(2015-09 - 2016-09)

I enjoyed working here as I enjoy working with the public, and I was able to further build on my customer service and housekeeping skills.

General housekeeping
Greeting patients, and managing admissions and discharges in ward
Booking hotel rooms for patient's family
Arranging transport for patient's appointments
Booking appointments for patients
Managing reception desk
Managing medical systems
Managing diary
Medical filing
Dealing with incoming and outgoing mail

Sales Representative - Club Praia da Oura

(2005 - 2006)

I enjoyed my time here as I was able to build on my housekeeping and customer service skills, whilst working in idyllic surroundings.

Cleaned and organised apartments for viewing
Met with clients to warm introduce before touring apartments
Gave tours of apartments to prospective customers
Arranged quotes
Completed administration of property sold

Client Acceptance, Written Communications, and Training Executive, and Dealer - Barclays Stockbrokers

(2004 - 2005)

Answering telephones
Setting up stockbroking accounts
Completing credit checks
Completing KYC checks
Approving bank details
Completing and passing regulatory tests
Monitoring stockbroking accounts
Contacting clients by email and telephone to resolve accounts and complaints
Proofreading Client Services emails and written correspondence to clients
Training and mentoring new Client Acceptance teams
Dealing for clients on various markets
Monitoring stocks
Preparing settlement and advising clients on proper settlement procedure

Care Assistant/Domestic Assistant - Dalmuir Care Home

(2003 - 2004)

I gained general housekeeping and food handling skills in this position.

General housekeeping of bedrooms and ensuites
Serving food to residents
Bathing residents and helping with toileting

Customer Service Assistant - Grays' Jewellers

(2000 - 2003)

I gained valuable customer service and general housekeeping skills whilst working in a close friend's family business.

Sweeping and mopping of floors, polishing displays, and sanitising work stations
Emptying bins
Arranging displays
Customer service and providing information on the repairs and making of jewellery to customers
Instructing jewellers on repairs and jewellery to be made
Cash handling

Office Administrator - Kvaerner Energy

(1998 - 2000)

I enjoyed working in this position, as I obtained skills in the hospitality and travel business, whilst having the opportunity to visit various locations for business travel.