Morag McKenzie

I am a hardworking and reliable individual with extensive customer service experience. I have exceptional planning and organisational skills, and am adept at working on my own initiative and as part of a team. I am conscientious, flexible and have a proven ability to work under pressure and to strict deadlines.

I have excellent communication skills, a positive attitude, and pay attention to detail. I am also enthusiastic and dedicated to giving an excellent service to the public and colleagues alike.

Front of House Administrator - Complete Hair and Beauty

(2026-06 - 2026-07)

• Booking appointments
• Opening salon
• Answering telephone and email, and social media correspondence
• Seating clients
• Stock control
• Ordering stock
• Managing appointment book
• Cleaning salon

Room Attendant - Novotel

(2026-05 - 2026-05)

• Deep cleaning hotel rooms following COSHH standards
• Replacing linens and towels
• Replacing items such as beverage products, soaps etc
• Stocking housekeeping trolley
• Hoovering and floor cleaning

Team Member - Cove

(2025-06 - 2026-04)

• Opening and closing store
• Serving customers
• Basic food preparation
• Processing payments
• Front of house in restaurant
• Serving at pass
• Preparation for service
• Cleaning of kitchen, restaurant, and takeaway
• Bar work
• Assisting host stand
• Working in local shop: processing payments, stocking shelves, opening store, interacting with customers, cleaning store
• Kitchen porter work

Retail Assistant - The Name Shops

(2024-10 - 2024-12)

I enjoyed working seasonally in this children's clothes store as I was entrusted with a more senior role of opening the store when required, and I was able to build on my customer service skills whilst also building on general housekeeping skills.

• Opening store
• Sweeping and mopping floors, and polishing of displays, and sanitising work stations
• Emptying bins
• Organising displays
• Embroidery work
• Cash handling

Dental Nurse/Receptionist - Milngavie Dental Care

(2024-04 - 2024-05)

I enjoyed working here as I gained extensive cleaning, health and safety skills, and customer service experience.

• Vacuuming, mopping, and sanitising the surgery and receptionist area daily
• Replenishing cleaning and dental equipment stocks daily
• Emptying bins
• Sanitising dental utensils and equipment after every appointment daily
• Dental Nurse
• Reception Duties
• Booking Appointments
• Processing payments and cashing-up

Operations Assistant - The Range

(2022-08 - 2022-11)

• General housekeeping
• Assisting customers in shop floor
• Arranging reports
• Cash office duties
• Updating systems
• Assisted Operations Manager with payroll

Hotel Receptionist - West Highway Hotel

(2021-08 - 2021-12)

I enjoyed working as part of a team here, and built on my customer service and hospitality skills.

• Answering telephones
• Email correspondence
• Taking hotel and event bookings
• Checking in and out guests
• Processing card payments
• Arranging guest transport

Market Service Owner - Diageo

(2019-05 - 2019-09)

I enjoyed working at Diageo and gained a wealth of experience in the beverage industry.

• Participated in cocktail mixology classes
• Instructing bottling factories on bottling of products
• Co-ordinating supply chain to various Asia Markets
• Booking freight
• Order management on SAP system
• Generating invoices
• Creating customs documentation
• Maintaining tracking spreadsheets
• Creating purchase orders
• Dealing with international clients via telephone, email, and video conferencing

Quality Administrator - Marlins

(2018-02 - 2019-03)

• Monitoring learning course material and international testing centres
• Booking tests
• Invigilating tests
• Stock management of course material and sending courses to clients
• Booking meeting rooms
• Attending meetings
• Invoicing
• Processing payments and monitoring repeat payments
• Organising staff expenses
• Organising staff travel
• Updating and approving team hours for payroll
• Maintaining finance reports
• Quality control of systems and data

Accounts Administrator - Doree Bonner

(2017-01 - 2018-01)

I gained a wealth of experience in this finance focused, but varied role, and had the opportunity to develop many of my skills.

• Bank reconciliation
• Invoicing
• Processing payments
• Maintaining accurate records
• Sales and month end reports
• Responsible for incoming and outgoing mail
• Giving quotes
• Booking appointments and surveys
• Corresponding with despatch departments regarding deliveries and stock
• Answering telephones and emails

Unit Co-ordinator - Golden Jubilee Hospital

(2015-09 - 2016-09)

I enjoyed working here as I enjoy working with the public, and I was able to further build on my customer service and housekeeping skills.

• General housekeeping
• Greeting patients, and managing admissions and discharges in ward
• Booking hotel rooms for patient's family
• Arranging transport for patient's appointments
• Booking appointments for patients
• Managing reception desk
• Managing medical systems
• Managing diary
• Medical filing
• Dealing with incoming and outgoing mail

Sales Representative - Club Praia da Oura

(2005 - 2006)

I enjoyed my time here as I was able to build on my housekeeping and customer service skills, whilst working in idyllic surroundings.

• Cleaned and organised apartments for viewing
• Met with clients to warm introduce before touring apartments
• Gave tours of apartments to prospective customers
• Arranged quotes
• Completed administration of property sold

Client Acceptance, Written Communications, and Training Executive, and Dealer - Barclays Stockbrokers

(2004 - 2005)

• Answering telephones
• Setting up stockbroking accounts
• Completing credit checks
• Completing KYC checks
• Approving bank details
• Completing and passing regulatory tests
• Monitoring stockbroking accounts
• Contacting clients by email and telephone to resolve accounts and complaints
• Proofreading Client Services emails and written correspondence to clients
• Training and mentoring new Client Acceptance teams
• Dealing for clients on various markets
• Monitoring stocks
• Preparing settlement and advising clients on proper settlement procedure

Care Assistant/Domestic Assistant - Dalmuir Care Home

(2003 - 2004)

I gained general housekeeping and food handling skills in this position.

• General housekeeping of bedrooms and ensuites
• Serving food to residents
• Bathing residents and helping with toileting

Customer Service Assistant - Grays' Jewellers

(2000 - 2003)

I gained valuable customer service and general housekeeping skills whilst working in a close friend's family business.

• Sweeping and mopping of floors, polishing displays, and sanitising work stations
• Emptying bins
• Arranging displays
• Customer service and providing information on the repairs and making of jewellery to customers
• Instructing jewellers on repairs and jewellery to be made
• Cash handling

Office Administrator - Kvaerner Energy

(1998 - 2000)

I enjoyed working in this position, as I obtained skills in the hospitality and travel business, whilst having the opportunity to visit various locations for business travel.

• Booking hotel rooms
• Booking car hire
• Attending hospitality events to promote business
• Filing
• Invoicing
• Answering telephones
• Dealing with mail
• Updating job schedules for engineers
• Updating client lists
• Personal Assistant duties for head engineer

Customer Service Assistant - Boots the Chemist

(1997 - 1998)

• General housekeeping
• Stock replenishment
• Sun-care representative
• Beauty counter advisor
• Dealing with customers' queries
• Cash handling

Cafe Assistant - Choices Cafe

(1995 - 1996)

This position was very useful in me being able to gain valuable customer service, general housekeeping, and hospitality experience.

• Sweeping and mopping of floors, and sanitising tables
• Dishwashing
• Emptying bins
• Serving customers
• Basic food preparation
• Cash handling

Honours Degree - English Language and English Literature - University of Glasgow A Higher - Anniesland College

Standard Grade - Maths and English - Braidfield High School