Morgan Linehan

A professional, reliable and highly organised Administrative Assistant with over one year of hands-on experience in office and administrative environments, alongside strong customer service experience in retail. Experienced in front-desk duties, bookings, enquiries and complaint handling, with a calm and professional manner. Known for strong communication skills, attention to detail and the ability to work well in fast-paced office settings.

Conference Centre Intern at NHS Queen Elizabeth Hospital (2022-05 – 2023-05)

• Managed room bookings and schedules using internal systems
• Acted as first point of contact for staff and visitors
• Handled telephone and in-person enquiries professionally
• Conducted ID checks and visitor sign-ins in line with procedures
• Supported senior staff with general administrative tasks
• Handled complaints calmly and efficiently, escalating when required

Customer Service Assistant at Marks & Spencer (2023-10 – 2024-01)

• Provided excellent customer service during busy trading periods
• Operated tills and processed transactions accurately
• Maintained store standards and supported stock replenishment
• Stock intake and experience working on the shop floor often helping with customer enquiries

Retail Customer Assistant at Cash Converters (2024-08 – Present)

• Delivered high-quality customer service and handled customer enquiries
• Managed stock control, repricing and product organisation
• Supported buyers' desk with sales and buybacks in line with company policy
• Handled incoming phone calls and WhatsApp enquiries

GCSEs – Kings Park Secondary School (2017-09 – 2022-06)

Duke of Edinburgh Award

Catering Level 1 – Shooters Hill College (2022-09 – 2023-10)