Mubshara Bashir
Client Services & Front-Line Operations Assistant
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About
An analytical and detail-oriented MBA graduate with strong academic and professional foundation in business strategy, risk awareness and data-driven decision-making.
Experience in stakeholder facing, regulated and high-pressure environment, supporting digital operations, data accuracy and process efficiency. Demonstrates strong learning ability, structured problem-solving skills and the ability to integrate effectively into multidisciplinary teams. Motivated to build a career in technology enabled consulting, supporting digital transformation and implementation projects within a global advisory firm.
Experience
Client Services & Front-Line Operations Assistant - Cressex Health Centre - High Wycombe, Buckinghamshire
(2024-06)
- Act as primary contact point, 50+ clients daily, supporting digital service delivery and operational continuity in a regulated environment
- Investigate and resolve system-related queries, operational and process queries, ensuring timely escalation and clear communication
- Maintain high standards of data accuracy, confidentiality and compliance in line with GDPR
- Support daily operations through coordination with multiple internal teams, contributing to process efficiency and service quality
- Develop strong problem-solving, prioritisation and stakeholder management skills in a time-sensitive setting
Work Placement- Field Project - UAF - Pakistan
(2022-11 - 2022-11)
- Participated twice over two years in the UAF (University of Agriculture Faisalabad) initiative, in collaboration with Punjab Agriculture Extension Department (PAED), called Wheat Campaign aimed at increasing per-acre productivity
- Supported data collection, analysis and reporting to inform advisory recommendations
- Educating farmers of all scales on certified seed usage
- Disseminate advice on innovative agricultural method
- Acquired hands-on experience in balanced fertiliser application and develop data interpretation, reporting and advisory-style communication skills
- Wheat Campaign led to 20-30% boost in production of wheat in arid areas
Education
Master of Business Administration - Business Administration - Buckinghamshire New University (2023-12 - 2025-02)
Bachelor of Science - Botany - University of Agriculture Faisalabad (2019-10 - 2023-08)


