Mukti Mathapati

Highly organised and detail-oriented individual with a strong background in IT and customer service. Seeking an administration position to leverage problem-solving, communication, and organisational skills. Eager to join a dynamic team and contribute to a positive office environment.

Lunchtime Supervisor - Warwick Preparatory school

(2026-04)

Previously worked as Cover Lunchtime supervisor from 12 Jan, 2026 to 13 Apr, 2026

• Active Supervision & Safety - Maintained a constant, mobile presence across allocated school areas to ensure the continuity of supervision and the physical safety of all pupils.
• Behavior Management - Upheld the school's Fair Rules by encouraging positive play, courteous behavior, and the proper use of equipment, while strictly following official policy regarding sanctions.
• Safeguarding & Reporting - Acted as a vigilant point of contact for the Head of Prep, promptly reporting any Health & Safety concerns, unauthorised visitors, or incidents involving pupil conduct.
• First Aid & Welfare - Provided immediate care to sick or injured children, coordinated with the School Nurse for further assistance, and ensured all accidents were documented according to school reporting procedures.
• Operational Order - Managed the dinner queue and dining hall transitions to ensure pupils lined up in an orderly fashion and maintained a calm environment during the lunch break.
• Social Development - Actively coached pupils in social skills, including the correct use of cutlery, table manners, and encouraging the consumption of a balanced meal.

IT Assistant Volunteer - Quilombo - Kingston Thames, UK

(2024-12 - 2024-02)

• Attend daily Stand-Up meetings.
• Troubleshoot and resolve technical issues related to computer systems, software. Mainly google cloud apps, Google drive and Meister Task Board.
• Proactively check Meister task board for tickets that need to be worked on.
• Conducted basic training sessions to enhance digital literacy and promote effective technology use within the community.
• Collaborated with team members to implement IT solutions, improving efficiency in day-to-day operations.

Retail Assistant Volunteer - British Red Cross - UK

(2024-09)

• Assisted with stock organisation, display setup, and customer transactions to support shop operations and fundraising efforts.
• Provided exceptional customer service while promoting the British Red Cross mission.
• Collaborated with team members to ensure efficient daily operations.

ANALYST - AMDOCS - INDIA

(2010-04 - 2011-10)

Domain – Production Billing

• Provided exceptional customer service by actively listening to concerns and addressing questions.
• Completed daily, weekly, and monthly checks to ensure efficient billing process management. Logged and resolved customer issues promptly.
• Reduced issue resolution times by creating support documentation and knowledge base articles.
• Reviewed billing and internal processes to identify areas for improvement.
• Participated in system upgrades and migrations, achieving seamless transitions with minimal disruptions.

GCSE - Leamington Spa College (2020)

Master Of Computer Application - Computer Application - AISMSS College (2013-05)

Bachelors of Computer Application - Computer Application (2008-04)