Muna Abikar

Highly organised Project Support Administrator with experience supporting projects within a higher education environment. Skilled in managing multiple inboxes, preparing reports and communicating effectively with a wide range of stakeholders. Proactive, detail-focused, and committed to supporting efficient and successful project delivery.

Project support/Administration - Michael Page Employment Agency (temp) - University of the Arts London

(2025-06 - 2025-11)

Worked closely with senior management to assist with the planning, coordination, and delivery of multiple projects

• Coordinated, compiled, and prepared the department's monthly report ensuring accuracy, clarity, and timely submission to senior stakeholders
• Tracked performance data, creating daily statistics documents to support operational oversight and reporting
• Logged, tracked and documented resident complaints, ensuring accurate records were maintained in line with internal procedures
• Liaised with Residence Managers regarding complaints, supporting timely investigation and resolution
• Represented UAL Accommodation Services at college open days, engaging with prospective students and stakeholders, answering queries, and promoting accommodation services
• Managed multiple shared inboxes including accommodation, complaints and disability inbox responding to a high volume of queries efficiently and professionally

Allocation and Sales Advisor - Brunel University London

(2022-09 - 2025-05)

• Conducted virtual financial appointments to assess student financial situations and advise on tailored payment arrangements
• Developed and distributed detailed fee breakdowns, ensuring clarity for students with complex accounts and financial obligations
• Played a pivotal role in student retention efforts by contributing to targeted outreach strategies, including email marketing, promotional materials, and direct engagement initiatives
• Provided end-to-end support to students in applying for accommodation, accepting offers, and making deposit payments, ensuring a smooth and positive experience
• Ensured compliance with institutional policies by meticulously managing financial agreements and maintaining audit-ready documentation
• Served as the primary point of contact for student inquiries related to fees, payments, and financial support, ensuring clear and prompt resolutions

Student Experience Advisor - Brunel University London

(2022-09 - 2025-05)

• Managed access control systems (Sateon & Salto) for over 4,000 students, ensuring security and compliance with regulations
• Collaborated with the Community Liaison Officer to address and resolve student concerns, ensuring a high level of service and negotiating compensation where appropriate
• Coordinated conferences every summer, managing logistics to ensure seamless execution
• Oversaw maintenance schedules, ensuring timely completion of planned works
• Managed student misconduct cases, issuing disciplinary documents, liaising with campus authorities and student welfare for severe cases
• Answered student queries via phone and email, providing prompt and accurate information to support student needs effectively
• Generated accurate daily reports of student arrivals, including room allocations, produced thorough arrival checklists for security and ensured all keys were correctly prepared
• Managed student check-ins and check-outs using the Kx system, including issuing and receiving room keys and accurately recording departure form details
• Supported welfare checks and maintained detailed incident records in APEX which is the university security system, ensuring accurate and timely reporting
• Maintained accurate documentation for audits and compliance reviews, ensuring policy adherence

Health Care Assistant - Outreach Care Staffing

(2022-01 - 2022-07)

• Provided attentive administrative and patient support, ensuring the accurate documentation of medical records
• Assisted in logistical coordination for care delivery, optimizing operational efficiency

Rota Coordinator - McKesson

(2022-03 - 2022-04)

• Managed shift scheduling and administrative coordination, ensuring operational continuity across multiple sites
• Approved locum payments and verified documentation to maintain compliance with regulatory requirements
• Served as the main point of contact between locums, agencies, and managers, ensuring effective communication

BTEC - Business Diploma - St Charles Catholic Sixth Form College

GCSE - Crest Academy London