Naba Hassan
Career Break — Personal & Family Responsibilities
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About
People-focused and experienced professional with a background in customer service, administration, qualitative research and team supervision. A confident communicator with strong interpersonal and organisational skills, able to work well independently and as part of a team. Experienced in supporting customers and colleagues, handling enquiries and working with people from diverse backgrounds.
Following a career break for family responsibilities, travel and personal development, I am now motivated to return to work and bring my experience and transferable skills to a new role.
Experience
Career Break — Personal & Family Responsibilities
(2024-07 - 2026-08)
Planned career break following redundancy, focusing on family responsibilities, travel and personal development. Now ready and motivated to return to work.
Qualitative Research Assistant - MEL Research
(2023-03 - 2024-07)
- Conducted qualitative research across a range of projects, exploring participants' experiences and perspectives.
- Designed and facilitated focus groups and in-depth interviews.
- Built rapport with participants and created a comfortable environment for sharing their views.
- Analysed qualitative information to identify key themes and findings.
- Assisted with preparing research reports and presentations and worked collaboratively throughout projects.
CATI Team Supervisor - MEL Research - Remote
(2021-03 - 2023-02)
Promoted from Telephone Interviewer
- Supervised a remote team of telephone interviewers, providing day-to-day guidance and support.
- Monitored data collection and maintained quality standards across the team.
- Trained and supported new team members, helping them meet required standards.
- Communicated regularly with team members, answering queries and resolving issues.
Telephone Interviewer - MEL Research
(2016-11 - 2021-03)
- Conducted telephone surveys with members of the public and business representatives across a range of research projects.
- Asked structured questions, actively listened to responses and accurately recorded information.
- Completed administrative tasks while maintaining accurate records and following project requirements.
Waitress/Customer service - Crystal Plaza Conference Suites
(2012-07 - 2014-08)
- Set up tables and prepared dining areas for events.
- Welcomed and directed guests to their seating while providing friendly, professional service.
- Served customers and responded to enquiries, including handling complaints appropriately.
Visitor Services / Gift Shop Work Experience - The Pen Museum
(2012-12 - 2012-12)
- Welcomed and assisted visitors of different ages and backgrounds and supported guided tours.
- Maintained a well-stocked and organised gift shop, including processing payments and handling cash.
- Learned to use a Braille machine, developing an understanding of accessibility and inclusive service.
Work Experience - Barclays Bank
(2010-06 - 2010-07)
- Welcomed and guided customers to appropriate members of staff.
- Assisted with administration, file management and general office tasks.
- Gained experience in cash handling, ICT systems and mystery shopping visits.
Education
BA - Business Enterprise - University College Birmingham (2016 - 2019)
BA - Business Studies - University of Wolverhampton (2014 - 2016)
Level 3 Extended Diploma - Travel & Tourism - University College Birmingham (2012 - 2014)
GCSEs - Ark Bolton Academy (2007 - 2012)
