Nabiya Majid

Reliable and personable professional with experience in customer service, hospitality, retail, and fast-paced environments. Skilled at communicating with customers, resolving enquiries, processing payments, and maintaining high service standards. Experienced working in busy teams and adapting quickly during peak periods. Seeking an opportunity to contribute strong customer service, organisation, and teamwork skills within a retail or service-based role.

Founder & Content Creator - Capturedbyn.m - Derby

(2025-11)

• Manage bookings, client communication, and scheduling
• Work closely with clients to understand their needs and deliver high-quality results
• Handle payments, pricing agreements, and service delivery timelines
• Maintain professional relationships and respond to enquiries promptly
• Organise projects independently and manage multiple deadlines

Front of house Staff - Afrikana - Derby

(2022-08 - 2022-09)

• Delivered excellent customer service and handled bookings and enquiries
• Assisted in organising branded corporate events
• Processed payments accurately and supported front-of-house operations

Dessert Artist & Content Creator - Sweet Sins - Derby

(2022-08 - 2022-09)

• Created social media content to increase brand awareness
• Supported visual merchandising to enhance in-store brand presentation
• Delivered high-quality customer service in a fast-paced environment

Content Creator (Work Experience) - Cheekyzebra & Be Natured by Nurture - Derby

(2021-12 - 2022-01)

• Conducted market research and collected demographic data
• Secured five small business clients through direct outreach
• Managed client briefs and delivered content to deadlines

Beauty Adviser & Retail Assistant - Sainsbury's - Derby

(2021-11 - 2022-01)

• Helped consumers with enquiries and requests
• Advised customers on appropriate makeup and skincare products
• Arranged and restocked product displays, ensuring the layout was visually appealing to attract new customers
• Handled transactions and conflicts
• Kept an organised inventory of seasonal apparel

Warehouse Operative - Marks & Spencer - Castle Donington

(2020-10 - 2021-05)

• Collaborated in teams to meet delivery and quality targets
• Maintained efficiency and high standards in task execution
• Trained in different warehouse activities, including receiving and shipping
• Adapted quickly to new assignments and collaborated with varied teams daily
• Managed high-priority packages, improving time management abilities

Warehouse Operative - Morrison's Flower World - Derby

(2020-02 - 2021-03)

• Contributed to the manufacturing line, enhancing teamwork abilities
• Worked with a varied team
• Maintained efficiency during peak periods while producing high-quality work and meeting daily targets
• Developed effective communication skills

Marketing Work Experience - Quad Cinema - Derby

(2019-11 - 2019-11)

• Developed a marketing strategy targeting younger audiences via social media
• Worked with the sales and marketing team to support promotional activities

Participant - National Citizen Service (NCS) Programme - UK

(2018-01 - 2018-12)

• Completed a four-week leadership and community engagement programme
• Organised and delivered a fundraising event raising £200 for Treetops charity
• Managed event budget using Excel and coordinated promotional activities
• Volunteered at the Royal School for the Deaf, supporting teaching staff

BTEC Digital Media Production - Digital Media Production - Joseph Wright College (2018-01 - 2018-12)

GCSE - General Education - Littleover Community School (2018-01 - 2018-12)