Naeema Hassan
Worked in customer service for over three years in hospitality, retail and healthcare
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About
Enthusiastic and customer-focused barista with 2 years of experience thriving in fast-paced café settings, alongside strong retail experience gained at a lead store in the JD Sports retail chain. Skilled in producing a variety of coffee drinks, keeping a clean and tidy area, and providing friendly and efficient service. Able to deal with many drinks at once while still making sure that they are done in the right way.
Known for a friendly demeanour, paying great attention to detail, and bringing a warm ambience to customers. Looking forward to making a difference with a great team and learning more about coffee in a trendy coffee shop.
Experience
Retail Sales Associate at JD Flagship Store (2025-06 – 2025-12)
Retail Sales Associate at JD Flagship Store in Manchester
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Resolved customer queries using active listening and problem-solving skills.
- Shared new products and promotions with customer to encourage sales.
- Kept shelves neat, clean and organised through visual merchandising.
- Met sales targets through proactive promotion and excellent customer service.
- Built and maintained positive relationships with customers to encourage repeat business.
- Processed sales transactions accurately, handling cash and card payments with attention to detail.
Barista at Café Nero (2022-08 – 2024-12)
Barista at Café Nero with expertise in coffee preparation and customer service
- Prepare a variety of coffee beverages, ensuring quality and consistency.
- Provide friendly and efficient customer service, addressing needs and special requests.
- Operate coffee equipment, maintain cleanliness, and adhere to safety standards.
- Handle cash and process payments accurately using POS systems.
- Work collaboratively with the team to ensure smooth café operations.
- Manage inventory and restock supplies as needed.
- Promote seasonal products and upsell additional items to increase sales.
- Consistently received positive customer feedback, driving repeat business.
- Achieved 100% on the airport audit for exceptional service and teamwork.
- Helped maintain high product quality, contributing to customer satisfaction.
- Consistently covered shifts in co-worker's absence, ensuring smooth operations.
Education
High school or equivalent – William Hulme Grammar School (2020-03)
– Pendleton Sixth Form College (2024-06)
