Naheed Akhtar

Resourceful professional with over 15 years of experience in administrative operations, customer service, and childcare. Proven ability to manage daily operations, respond to inquiries, and maintain organized records. Possesses strong communication and interpersonal skills, with experience in sales and data entry. Eager to leverage organizational abilities and dedication to patient care to contribute effectively as an Administrative Services Clerk at Trillium Health Partners.

Assistant Director at Plasp childcare services (2002-02 – 2004-06)

• Managed daily operations and administrative tasks as an assistant director
• Monitored and responded to voice mails and emails promptly
• Procured and organized groceries through online ordering
• Prepared and served nutritious snacks and breakfasts
• Developed program plans for Junior Kindergarten/Senior Kindergarten (JK/SK) and provided support during activities
• Conducted monthly child development observations

Teacher (ECE) at Network Childcare (2003-08 – 2003-09)

• Initiated daily operations for the daycare centre
• Welcomed children, parents, and staff to foster a positive atmosphere
• Prepared meals and executed daily routines according to schedule
• Established and maintained a safe and healthy environment for children
• Oversaw organized nap times
• Supervised children closely during walks and events to ensure their safety and enjoyment
• Cultivated positive relationships with children through engaging games and activities designed for learning and fun

Teacher at Kids and Company (2013-05 – 2014-09)

• Served as supply staff, ensuring continuity of care
• Opened the centre, preparing for the day's activities
• Greeted children, parents, and staff to create a welcoming environment
• Prepared and served breakfast to the children
• Provided continuous supervision for children throughout the day
• Organized and set up age-appropriate activities
• Managed diaper changes in adherence to daily routines
• Executed program planning tailored for different age groups

Supply Teacher at Kiddie Village (2014-04 – 2014-09)

• Supervised toddlers and preschoolers throughout daily activities, both indoors and outdoors
• Conducted observations of children during indoor and outdoor play

Sales verifier at SMT Direct Toronto (1999-06 – 2006-09)

• Managed all incoming customer calls and addressed complaints effectively
• Executed sales of various cell phone plans
• Input employee work habits and processed payroll information
• Provided administrative support for managerial tasks
• Supplied log information to employees as required

Sales Associate at Hudson's Bay (2003-05 – 2003-06)

• Assisted customers in selecting and locating products tailored to their needs
• Maintained up-to-date knowledge of company products, marketing initiatives, promotions, and media rates
• Guided customers through the entire sales process, ensuring a satisfactory experience
• Operated the cash register and processed customer payments
• Utilized strong communication skills to engage with customers
• Identified and resolved customer needs effectively

Early Childhood Education – Centennial College (2000-06 – 2002-09)

Ontario High School Diploma (OSSD) – West Toronto (1996-11 – 2000-06)