Naomi Pilgrim

Friendly, professional, and highly organised administrator with over eight years' experience in customer service, healthcare, pharmacy, and operational planning. Passionate about creating a welcoming environment and delivering outstanding service to patients and customers. Experienced in handling confidential information, managing appointments and records, multitasking in busy environments, and building positive relationships with both colleagues and the public.

Seeking a part-time Front of House position where I can contribute my strong communication and organisational skills while providing an exceptional patient experience.

Front of House Receptionist - Reset Health & Wellbeing - Worle

• Greeted patients and created a warm, welcoming first impression.
• Managed appointments, telephone enquiries and patient bookings.
• Handled payments and maintained accurate patient records with confidentiality.
• Supported the osteopath and wider team to ensure the smooth day-to-day running of the practice.

Operational Planner - PICS Telecom

(2022)

• Coordinate daily operational schedules and manage competing priorities.
• Liaise with multiple teams to ensure deadlines are met.
• Maintain accurate records and update operational systems.
• Deliver excellent communication and customer support in a fast-paced environment.

Customer Assistant - Real Wrap

(2021 - 2022)

• Delivered friendly and efficient customer service.
• Processed transactions and resolved customer enquiries professionally.
• Managed customer records using Excel and Monday.com.
• Maintained a welcoming environment while supporting the wider team.

Pharmacy Dispenser - Boots

(2016 - 2021)

• Supported patients with prescriptions and healthcare advice.
• Maintained confidential patient records accurately.
• Worked closely with pharmacists to deliver excellent patient care.
• Built strong relationships with regular patients through friendly, professional service.

Assistant Manager - Boots

(2016 - 2017)

• Supervised staff and supported daily store operations.
• Managed rotas, recruitment, and staff training.
• Led team meetings and motivated colleagues.
• Ensured high standards of customer service.

GCSEs – 5 Grades A–C