Narup Maan

Customer service professional with 4+ years of experience in client-facing and supervisory roles in concierge and security environments. Skilled in handling administrative tasks, managing high-volume interactions, and maintaining accuracy under pressure. Strong communication and problem-solving skills with a proven ability to stay organized and deliver reliable service in fast-paced settings.

Early Childhood Educator at GROWING MIRACLES (2026-01 – Present)

• Built strong, professional relationships with families through consistent communication and timely updates. Provided clear and supportive communication to address inquiries and ensure understanding of processes and expectations.
• Managed multiple responsibilities within structured schedules while maintaining accuracy, organization, and professionalism.
• Collaborated with team members and stakeholders to resolve concerns and support individual needs, strengthening problem-solving and client service skills.
• Maintained a calm, patient, and professional approach in high-responsibility situations requiring attention to detail and responsiveness.

Front Desk Concierge/Supervisor at REGAL SECURITY INC. (2024-08 – 2025-09)

• Acted as the primary point of contact for clients and stakeholders, handling inquiries and concerns professionally and accurately.
• Managed incoming communications including phone calls, emails, and in-person requests while maintaining accurate records in CRM and reporting systems.
• Ensured data accuracy and updated records consistently to support smooth operations and reliable information tracking.
• Prepared daily reports and maintained detailed documentation to support communication and coordination between departments.
• Trained and supported staff to ensure adherence to procedures, accuracy in documentation, and high service standards.

Front Desk Concierge / Supervisor at SHIELD SECURITY GROUP (2022-01 – 2024-07)

• Progressed from security concierge to supervisory role within 2.5 years, demonstrating leadership and reliability.
• Managed client inquiries and resolved issues efficiently to ensure a positive service experience.
• Responded to emergency situations calmly and effectively, maintaining safety and following established procedures.
• Built and maintained strong client relationships through clear communication and professional service.
• Processed and organized incoming mail, emails, faxes, and documents with accuracy and attention to detail.
• Supported coordination of events and scheduled activities, ensuring all logistics and documentation were properly managed.
• Participated in team meetings to discuss service improvements, procedures, and operational planning.
• Performed administrative duties including filing, database updates, and preparing official correspondence.

Post-Graduate Certificate in Cloud Computing – Loyalist College of Applied Arts And Technology (2022-12)