Natalia Gomez

A highly efficient, adaptable, and self-motivated E-commerce Operations Manager and Marketplace Specialist with over three years of dedicated experience in online retail and customer operations. Proven track record of independently managing end-to-end storefronts across eBay, Back Market, and Amazon. Balanced technical catalog precision with elite customer care.

Rapidly progressed from diagnostic tech support into sole operational management. Demonstrated an exceptional ability to master complex inventory management systems, pricing strategies, and multi-platform compliance. Possesses a diverse international background that fosters deep empathy, advanced problem-solving skills, and absolute reliability under pressure.

E-commerce Operations Manager & Phone Technician (Marketplace Specialist) - Receptive Solutions

(2022-10)

• Solo Store Management: Proudly and independently trusted to run the day-to-day operations of the company's online retail storefronts.
• Listing & Data Precision: Handled technical device listings on eBay, Back Market, and Amazon. Carefully verified complex tech specifications (including cosmetic grades, colors, and network compatibilities) to maintain flawless store accuracy.
• Inventory & Pricing Analytics: Managed sales inventory using Microsoft Excel. Monitored stock levels (in/out flows), organized warehouse storage, and updated pricing structures to match moving market values.
• Technical Testing: Conducted detailed hardware and software diagnostic tests on consumer electronics to verify functionality before dispatch.
• Account Health & Customer Service: Managed all customer inquiries, handled multi-platform returns, and resolved technical issues with an empathetic, solution-oriented attitude to protect top-tier seller ratings.
• Logistics Execution: Coordinated daily pick-and-pack fulfillment processes, ensuring all customer orders were dispatched securely and strictly on time.
• Utilised PhoneCheck and BlackBelt Mobile Software to execute rigorous hardware diagnostics, battery health stress tests, and secure data wiping, reducing post-sale technical returns and protecting marketplace seller ratings.

Domestic Assistant / Environmental Services - Stocks Hall Mawdesley

(2020-05 - 2022-09)

• Quality Control: Delivered high-standard maintenance and care routines within a busy health facility, demonstrating strict attention to detail and hygiene compliance.
• Adaptability: Adapted quickly to changing safety protocols during peak pandemic conditions, working effectively under high pressure while maintaining a calm, positive, and friendly attitude for residents.

Cleaner / Facilities Management - Stocks Hall Health Club and Spa

(2020-08 - 2022-02)

Maintained facilities to premium hospitality standards; managed time efficiently to ensure zero disruption to club members and guests.

Housekeeper & Commercial Cleaner - L&A Eaton Car Repair & Private Residences (Chorley) - Chorley

(2019-01 - 2020-03)

Entrusted with absolute autonomy and keyholding responsibilities across commercial offices and private properties. Developed a long-term relationship of absolute trust with the business owner, including managing properties in Spain since 2014.

Customer Service Specialist / Sales Assistant & Bartender - Various Hospitality & Retail Roles - Alicante, Spain

(2010-04 - 2018-12)

• Customer Excellence: Spent nearly a decade in high-volume, client-facing roles, building a loyal customer base through friendly interaction, active listening, and dedicated service.
• Problem Solving: Resolved customer complaints efficiently on the spot, ensuring positive brand representation during intensive day and night shifts.
• Team Coordination: Balanced fast-paced multitasking, cash handling, stock replenishment, and multi-lingual client relations.

Cabin Crew Passenger Certification (TCP) - School of Aeronautics, Valencia, Spain (2009)

Certified Microshading & Permanent Make-Up Artist - Cosmetic Artistry

High School Diploma - Francisco Jiménez de Cisneros Ibagué, Colombia