Natalie Brown

Warm, caring and approachable professional with extensive experience working with people from a wide range of backgrounds. Since 2019 I have successfully built and run my own client-based business, strengthening my listening, communication, organisation and relationship-building skills. I take pride in making people feel comfortable, valued and heard, and I naturally adapt my approach to different personalities and individual needs.

Creative, patient and dependable, I am now seeking a rewarding part-time role where I can use my life experience and people skills to help create meaningful, enjoyable experiences and make a positive difference to others.

Owner / Self-Employed at Blessed Beauty (2019-01 – Present)

Established and developed a successful client-based beauty business built on trust, personal service and long-term relationships.

• Build strong, trusting one-to-one relationships with clients, creating a friendly and welcoming environment where people feel comfortable and listened to.
• Adapt my communication and approach to different personalities, preferences and individual needs, using patience, empathy and discretion.
• Use creativity and initiative to develop the client experience, promote services and keep the business engaging and welcoming.
• Plan and manage a busy appointment diary alongside purchasing, stock, finances, marketing and all day-to-day business responsibilities.
• Maintain high standards of hygiene, safety, confidentiality and professionalism at all times.
• Manage unexpected situations and changing priorities calmly, independently and effectively.

Interim HR Administrator at Allergy Therapeutics (2019-05 – 2019-12)

• Handled sensitive employee information with discretion and maintained confidential records in line with GDPR.
• Supported employees with queries and worked collaboratively across the organisation.

Product Support Technician at Paxton (2018-11 – 2019-05)

• Built effective relationships with customers and colleagues, explaining information clearly and resolving problems patiently.
• Worked independently and as part of a team while maintaining accurate records.

Interim Administrator at K&T Heating (2018-09 – 2018-10)

• Liaised with customers, tenants, engineers and local councils and organised repair bookings in a busy environment.

Credit Specialist at American Express (2018-03 – 2018-09)

• Managed complex customer conversations and individual caseloads with tact, professionalism and discretion.

Customer Service Representative at Domestic & General (2016-01 – 2018-03)

• Delivered a high standard of service, arranged repairs and resolved concerns using tact, diplomacy and clear communication.

Rental Sales Agent at Europcar, Gatwick Airport (2015-07 – 2016-01)

• Worked face-to-face with a wide range of customers in a fast-paced environment; resolved queries and helped train new starters.

Art Consultant at Artique Galleries (2012-11 – 2014-09)

• Built lasting client relationships, helped manage a small team and planned gallery events and exhibitions.

Trainee Sales Executive / Marketing Assistant / General Administrator at Tates Cars, Portslade (2011-11 – 2012-11)

Hospitality Supervisor at Brighton & Hove Football Club, AMEX Stadium (2011-03 – 2011-11)

Meetings & Events Supervisor / Assistant Manager at Thistle Hotels, Brighton (2010-03 – 2011-04)

Manager (promoted from Bar Steward) at Montreal Arms (2002-01 – 2009-12)